Dell Studio 15 Laptop — Delay in delivery

To whomsover it may concern,

This is further to my previous mail (see trailing below) and the endless phone calls that I have made to Dell in the past couple of days. I had made a purchase of studio 15 Laptop on 30th Nov'09 and the order number is 0436490. While I was assured that the laptop would be delivered withing 7 working days, as per latest update from your customer suppoert - it is 'STILL UNDER MANUFACTURING'!!

It is highly annoying to know that a renowned company like DELL can act so irresponsibly towards their customer. It’s been a cumbersome process to follow up on my order and has caused great business loss.

Firstly no one at the customer care knows why there is a delay in dispatching the order and secondly no one even has the information as to when will it be delivered. Even as per your mail its ambiguous whether I will get the delivery by 7days more , 10 days or 1 month or a year.

Giving the reason that there are technical problems or manufacturing problems how long should a consumer be made to wait???

Secondly when the sales department is contacted no one is reachable , half of the time your calls go on voice mail and no one really is responsible enough to call back even after leaving the message.

If this behavior continues, I will no longer hesitate to take legal action towards you - not because there is a delay in the delivery but rather in the way customer is hassled and made to call endless times to get a simple information about the delivery date and still at the end of the day is clueless. I will hold you personally liable for defrauding the public and sue Dell India Pvt. Ltd. in an appropraite court of competent jurisdiction. I will seek exemplary damages for your outrageous conduct

Kindly let me know how should I proceed on this and whether I should get the order canceled if you are not capable of delivering it on time. This entire process has been quite stressful for me and surely it seems that after the FULL payment is made, DELL turns a deaf ear to its customers.

hassled and highly disgusted customer,

Sukanya Duttagupta,
Project Architect,
PITAMBER SAHNI DESIGN STUDIO,