[Resolved]  Dell Studio 15 Laptop — Beware of buying anything from Dell

I ordered a Dell Studio 15 laptop on 5th January 2010 (fully charged on my credit card), on 12th January I made certain changes to the conifiguration based on an advertisement email sent by Dell for an Intel i5 based system. I was assured by the sales rep that the new order would be uploaded and shipped and that the old order would be put on hold (email confirmation in writing). I waited for the new order confirmation and finally about 7 days later (after repeated emails and phone calls to Dell) I was told that my old order had shipped and therefore I should reject the shipment when I receive it (email in writing). I did so on 21st Jan. Then when I kept followed up on the status of the new delivery I was told that it would take 6 weeks to deliver because they would have to first retrieve the old order from the courier service; also they now relised that i5 systems are not available (I have a mail from another sales rep confirming delivery of i5 based Studio 15 systems in 12 days). One thing for sure NEVER ever believe what a Dell Sales Rep is telling you-they seem to be specially trained at misleading customers.

Anyway I asked them to cancel the order and refund my money. Now since 22nd January I have been made to run from pillar to post (innumerable phone calls and emails) in Dell Sales and Customer services. They keep promising and making committments but haven't honoured or met a single one till date. Another lesson forget not believing sales at Dell - don't believe anything that anyone at Dell tells you pn the phone or on email they have no intent of honouring anything!

In frustration I have now written to Sameer Garde (MD of Dell India) and also Sekhar Doraswamy (Director FInance) last evening. I intend to write to Michael Dell (CEO of Dell Inc) and the Board of Directors of Dell next. If that doesn't work then I will file a legal case against them for cheating, harassment and mental agony.

If anyone else is suffering at the hands of Dell - write to me and I will provide you the mail ids of their India and Worldwide senior management who you can complain to as well. Meanwhile it is going to be my mission to make sure I tell as many people as possible to never buy from Dell.