We received our laptops as part of a bulk order in which the order was for 160GB hard disk, a DVD writer and bluetooth. The laptops we recieved had 120 GB hard disk with a combo drive. On complaining, all the laptops were replaced with 160 GB harddisk and a DVD writer. Now, my laptop crashed and it was not detecting the harddisk. When I ask for a replacement, I received a 120 GB harddisk. On calling Dell customer care immediately, they asked me to send back the part, which was taken by the technician. Basically, the earlier change of parts was not updated in Dell's information system. Even the customer care guy has no idea what to do now. He closed my call with no further communication. I don't know whats going on and when will the part get replaced. My system's service tag no - is DXQQ1BS Was this information helpful? |
Dell Vostro 1400 — fraud
hello,i had booked a dell vostro 1400 (D75R1BS) and had ordered for a DVD RW. After 100 days of Shipping of the product, when i tried to write a DVd i realized that the drive was a DVD ROM. i complained for the same and at last after 21 days of waiting (in business next day warranty with complete cover) i again got a DVD ROM shipped at my place.
more over when i formatted the laptop and tried to re install the softwares and operating system i also discovered that though i had ordered for windows vista business, i had been shipped the driver installation DVD's for a windows xp operating system. when i complained for the same i had been told to download the entire dvd from their site. and every single time when i want to format my computer i have to download the installation drivers again.