Dell Vostro — Poor response from DELL customer care

Address:

South Delhi, Delhi

Dell Vostro new Laptop service tag: 4RCQBN1 (10 months old) Complaints - Poor Product Quality & Service Support from Dell India – unable to start / boot
1. I bought a Dell Inspiron laptop last year in India (Aug 2010) at Hyderabad.

2. The laptop stopped functioning (did not get start/boot) since 01 May 11, then i made several calls to tech support team but there is no response from them.

With the current situation I wrote numerous e-mails and also called to the Dell technical staff but was of no use. I even wasted several amount of time, money and peace of my mind . Every time I called the phone was getting picked up by an automated answering m/c I was charged but could not get anybody and the phone got automatically disconnected.


I had bought this laptop with the assurance of coverage of International warranty & service support from Dell and also considering it as one of the best companies offering world class products and services but it has miserably failed on the both the fronts:
1. Product Quality: I strongly believe that the piece delivered to me is a defective one right from the day one as same problem (did not get start/boot) I am facing in less than three months
2. Service Quality: is miserable and the staff response is just pathetic .



Regards,
Flt Lt K Sai Praveen
(India, New Delhi)