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Thanks shaina . I have already followed the same steps on which you told me. My operating system was totally updated. with some dispute with your dealer i have replaced my order after 3 months very poor service.
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I am Shaina from Dell Social media Outreach team.
I will help you with the issue. In this case i would recommend you to follow the steps mentioned and update the drivers. You can follow the steps mentioned in the link below to resolve the issue:
http://dell.to/1eCUQ4l
Do reach out for any further help and I would be glad to assist
Thanks & Regards
Dell_Shaina_M
Dell Social Media Responder.
(You can now follow us on you tube for online video support http://dell.to/187A9Hj)