[Resolved]  Dell XCD28 Mobile Phone — LCD DISPLAY PROBLEM

I have purchased Dell Inspiron 15r Model No. 1564 in last april. if i connect any external device like pen drives n all then the screen goes blue followed by shutting down of the system automatically.it is still in warranty period.

Please contact me on
Nipun Naugaraiya
[protected]
[protected]@gmail.com

I BOUGHT DELL XCD28 CELL PHONE 22 MARCH 2011 SPECIFICATION CAMERA IS 3.2 MP BUT CAMPARE TO OTHER MOBILE 3.2 MP CAMERA CLEARITY WAS VERY POOR ...THIS IS REALLY NOT EXPECTED FROM A COMPANY LIKE DELL EVEN THE CUSTOMER CARE IS NOT RECHABLE.


Regards

Abhijit Yashwantrao
At post - sajgoan
Tal-Khalapur
Dist-Raigad
Pin-410 203
mob-[protected]

DELL — XCD 28 - Pathetic After Sales Support

Hi,

I bought a DELL XCD 28 mobile phone (Pune, Biil# 10017308, IMEI # [protected] Service Tag: 2L1ZVN1) against advice of my friends and well wishers who had warned me about inferior quality of the newly launched phone as well as pathetic after-sale support. Now few months down the line, I see each of those warnings coming true!!

The touch screen of the phone was damaged after which I visited service center at Pune (Feroz). 4 days time was committed to replace the handset. It is almost a month now and every time I call on the committed date, the standard reply is that they did not get the handset from Bangalore so it will come in next 4 days.

I just browsed through the blogs/articles/complaints on net and found that I am just one of the many customers who have been victim of pathetic product with even more pathetic after sale customer support.


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Regards,
Navnit
[protected]

Very Pathetic ...Had same experience ...still waiting for my set for over a months now..Tried escalating to people within DELL but the company as a whole is worse than Govt enterprise..

Prateek
[protected]

Dell / XCD28 — Exchange of instrument not received

Dell XCD28 (mobile handset)
IMEI No. :[protected]
Date of surrender : 6/07/2011
Service Center: ACCEL CARE CENTER (SURAT)

At the time of surrender of handset they have commited to deliver a new handset replaced within 15days but till date i have not received it back.
No. of times i have made inquires at service center but no proper reply received from respective authorities.
Hope for your support.

Thanking you,
SAPNA SHAH
( +[protected]

DELL XCD28 mobile phone — worst handset

hi i purchased Dell xcd 28 handset through home shop 18. on march 2011 after one month touch screen problem. i given to service center its 200km for from my home town they taken 45days to repair my hand set. with in a week same problem i face again i traveled to Hubli for service all ready 15days gone still my hand set under service so please please dont purchase through online they cheating innocent people selling worst products

I bought dell XCD28 one year back and after 4/5 months the battery backup was an issue tried contacting dell service center wrote email but didnt get any response, recently the touchpade also stopped working. tried to get it repaired but everywhere getting the reply that spares are not available.
I feel the quality of product is below standard, services are far far below the reputation of Dell and it appears to me that the decision to buy dell was wrong decision. Sandeep Pandey

I have purchased one dell mobile phone model XCD 28 from M/S.Flipkart.com crescent#148, 2ed floor, next to Gopalan Mall, Mysore Road, Bangalore, Karnataka India 560026 Phone :[protected]. for Rs.7, 749/- On date 20/03/2011 invoice no 1241819 with imei no.[protected] and with warranty for one year from the date of purchase.

Whenever receiving the calls the instrument was getting automatically switched off due to technical defects in the said instrument. The said new instrument is of no use, as it is found having technical defect like the instrument was automatically getting switched off and unable to receive any the incoming calls as the connection automatically gets cut off .

I have purchased the mobile set with the hope of getting the benefit out of it without any trouble. But after 3 months it is not functioning properly and even today it has become a useless set.

Dell service center had kept the mobile set for 30 days and replaced the mobile phone back after getting the same rectified with different imei no. Thereafter I used the mobile set for about 10 days but again same fault developed . I have approached dell service center pune mr.Firoz mob.[protected] and requested him to change the mobile set once again . Dell service center again took the phone from the me and assured me that they will get the phone changed . Dell service center kept the mobile for about 35 days for the second time and after repeated requests and visits, the mobile was replaced with different imei no.The mobile set worked for 1 day and the same Restarted mobile whenever received & dialed called problem occurred for third time. And again I have lodged my mobile with dell service center to rectify the persisting problem and replaced handset for long delay with different imei no. After 3 days, the mobile is Restarted & hanging with dell logo . I became irate and gave the mobile to the authorized service center pune mr.Firoz mob.[protected] They told me you can replaced handset what is this? Already So many times I have replacement . I am not sure when they will replace with another piece. And my warranty is going to expire on 20/03/2012. And no outsider is ready to take this for second sale, so if the same problem persists after this date, no other option except to use it as paper weight or to through it in dust bin.

Kindly I am requesting to you resolved my issue for swapping from XCD28 to XCD35 rather than money back.

This sort of an act on the part of the dell definitely amounts to deficiency in service.

By the act of the dell service center, the I felt mental agony, harassment, hardship and pain and therefore I requested you to allow dell company to pay compensation of reasonable amount for such a big company for deceiving the customer who blindly purchased because of the good trust in the company and its products and considering the facts reported.


Regards

Mr.Abhijit Mob 91-[protected]
Khopoli, Raigad, Maharashtra.

sir,
my problem is dell xcd28 Mobile's display was crash and saw red liquid.
saw how repair my phone, and how many price repair display and my phone update also take.
please sir give me answer how to repair phone &how many give the many




Please contact me on
Aanand Prajapati g.
[protected]
anand [protected]@Gmail.com

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purchase laptop[protected]

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