[Resolved]  Dell XCD35 — Problem with Dell XCD35

Address:

Dehradun, Uttarakhand

Hi,

This is to bring into your notice that I bought a dell xcd35 mobile handset online. After one month of normal usage the set the display malfunctioned. I spoke to Dell customer care and they asked me to take the set to Service Center in Delhi. (Sir, I stay in Dehradun and Delhi is about 250 kms away) I took the set to service center in Delhi, the service representative, Mr. Mukesh took the set and said that it will take about a month for the set to be replaced, he also said that he cannot courier the set to me at Dehradun and I have to come personally to collect the same. (So again I have to spend Rs. 2500 for staying overnight and travel 500 kms).

I had sent a mail to dellindia telecoms informing them about the delay and my in ability to travel again to delhi. Fortunately I got a reply and they said that the set will be replaced by next week but I have to collect the same from the service center as they dont have courier facility( they also informed me that they will send the sets from Bangalore to Delhi, I fail to understand when they can send couriers half way across the country, why cant they do the same for just 250 kms).

Anyways, I sent my cousin to delhi, but then they told me that all the handsets which were dispatched from Bangalore to Delhi were utilized by the service center as they have some old cases pending, despite the fact I informed them about my case before the sets dispatched from Bangalore

Now they are telling me that fresh units will be dispatched again by next week and then they will contact me.
I gave my set to the service center on 07/05/2012 and today is 24/05/2012, 2 more weeks and it will be a month, I guess the guy at service centre was right when he said one month.

I am really disappointed by the kind of service Dell is providing to its customers.