[Resolved]  Dell Xps 15 — Pathetic support , product not delivered dell

Address:

Rajasthan

Hello,

this is to draw everyones attention to the horrible buying experience of dell and bad customer service of dell.

i ordered an xps laptop on 4th of april.
i transferred money on 4th april.

dell staff named ravi paul ([protected]@dell.com) assisted me in order and told me that maximum delivery time will be 10 days. I told him that i will be leaving city soon, so make sure he takes order only if it can be delivered. He told yeah sure and i placed order.

Manufacturing build was complete on 11th april.
after that all troubles started.

there was no shipping from factory. I called up dell customer staff ravi paul and he lied to me that every thing is fine and the product will be delivered max by 17th april. I called again customer care, first of all, they keep on transferring my call to some xyz department and no1 has clue of who will assist.
simply they ask order number and personal details and give you a case number (who no one cares!).

i emailed customer care at address on dell support page and yet no response.

then i again called up and some "aruna" named staff talked.Again same old thing, they have no clue what is going on in the factory or what is status.They say same old thing again and again that the manufacturing is completed and will take 1 day for custom clearance and shipped to me in next 24 hours!.

i called up yet again and i got new type of excuse now, that there is some software issues and laptop is being checked ( see how hopeless customer care tells lies).


today is 20th april and still my laptop has not been delivered to me.

I even asked for refund but the people are not refunding my money saying that they will cut some money even if they refund. When i ask for refund ther say lie that product is already shipped.

i again talked to some senior staff (transferred by customer care) and she told i will cordinate with factory and tell you within one hour, But againno response till yet!!!]

i have given up my hope and frustation and will be leaving city on 23rd.
No one is replying my emails now.
i am always told that everything is cleared and product will be shipped soon.
i dont know what will happen to laptop and all and i am going to file case against dell if my laptop is misplaced.

i have faced mental stress and harassment during whole experience and will warn everyone never to buy from dell.Buy from retail outlet and go for hp sony etc trusted companies.

Mohit Gupta
order no:[protected]