Address: | Lucknow, Uttar Pradesh |
I GOT THE DELIVERY OF XPS 15Z ON 20.11.2011. TILL NOW IT HAS BEEN FORMATTED 7 TIMES THROUGH ASSSISTANCE OF DELL' S TECHNICAL TEAM. NOW THEY HAVE FORWARDED THIS CASE TO THEIR SENIOR TECHNICAL ASSISSTANCE (ESCALATION DEPT.). EVERY TIME I OPEN MY LAPTOP FOR USE THERE IS SOME NEW PROBLEM.
THE EECALATION DEPT. PROMISED TO REPLACE THE LAPTOP OVER PHONE, & AFTER PASSING OF ONE-TWO DAYS THEY ARE ASKING TO REPLACE IT ONLY WHEN THEY RECEIVE IT & AFTER THAT THEY NEED ONE MONTH TO DELIVER THE REPLACEMENT.
I REQUESTED THEM TO TAKE THE OLD ONE ON VICE VERSA DELIVER THE NEW ONE, BUT THEY ARE NOT READY TO LISTEN.
I DO NOT KNOW WHAT TO DO?
THIS IS MY THIRD DELL'S LAPTOP AND I FOUND NOW THEIR SERVICES WORST. Was this information helpful? |
I sincerely apologize for all the trouble you have faced. I will very glad to look into this issue. Please send your contact details, service tag and issue description to [protected]@Dell.com. This is the email id of our Resolution team who can help you resolve this issue.
Regards,
-Tulsi
Social Media Listening & Support Manager
Dell India Pvt Ltd.