[Resolved]  Dell Xps M1330 — Dell service people have misguided

Hi,

This is Ravikiran. I am using Dell XPS 1330 Laptop. Recently I got a Problem with My Battery, It's not given proper backup. I contacted dell and they sent a new battery. That new battery was good and giving good battery backup, but Laptop getting overheating. I checked with Another Friend’s battery and Adapter that it's working fine, without battery also working fine. So I contacted to dell and logged a compliant for another battery on 30/3/2009. Compliant No: 2027720.The representative (ARUN) said that, we are ready to replace the battery, but we can’t give assurance on the battery backup. Sometimes there may be compatibility issues with mother board. Hence forth we will send you the mother board and cooling fan first. If still the problem was not solved we will give you the new battery. I have clearly told him that my warranty will expire on 31/03/2009. I have accepted for his words and he has sent the motherboard and cooling fan and it was replaced by your service personal. Still I am facing the same problem that the laptop is getting overheating. Service personal also find the problem with battery and he said, OK sir I will contact to Technical Support and we will replace the battery. But till date I have not received the battery or any update from dell. After One Week again I contacted to dell TS (Ahmad). They are saying that Your Warranty Expired. But the complaint was logged on[protected]. On the day when I logged the complaint my laptop was under warranty. And the call was not closed. How people could say that the warranty is expired. But they are not accepting and they are simply saying this problem is not coved under warranty because it’s not functional failure. I was surprised to hear that, why they are saying that word. I don’t know what is functional failure is. Do you mean to say only backup of the battery goes wrong called functional failure. When I complained about overheating, why TS person has suggest me to for changing of motherboard and cooling fan. He might have been sent the new battery on that day itself. If he sent the new battery it was covering under warranty. Hence forth you are requested to replace the battery and rectify my overheating problem at free of cost. I will not pay single rupee since because the complaint was logged on 30/03/09 and on that day when I logged the complaint my laptop was under warranty. It is not the fault of mine, Dell service people have misguided me to accept for replacement of mother board and cooling fan.

Please let me know further action from my end.

regards,
Ravikiran
ravikiran.[protected]@hotmail.com