Dell Xps M1530 — Laptop Replacement

Address:

Pune, Maharashtra

When buying a laptop, I had kept 3 things in mind: Price, Config, Support

My colleagues advised me to go for DELL and after navigating through your products I opted for the XPSM1530. 2yrs later and having spent ~67000/- on it for a config that does not even match to what I can get today with a lesser price I am left cheated and frustrated.

My laptop started giving problems 2 months back. Upon inspection by the engineers at the DELL service center, they said that the motherboard is faulty and needs to be replaced.

Having spent heavily the first time I decided to go for the replacement and the extended warranty costing me another 17500/-. After that the motherboard has been replaced twice for different problems and today the motherboard crashed again. That makes it 3 faulty parts in 2 weeks. INSANE!!

Being a working professional, the only time I can take my laptop to the service center is on weekends. To add, that place is 30kms from my home. And they dont work on Sundays. For the past month-and-a-half I have been hoping in vain that my laptop can be fixed. The truth is, IT CANNOT. Every weekend since the problem first came up, I drive all the way there and hope that they can fix this FOR REAL. Not even after 24hrs of their "resolution", some problem crops up again trapping me in this vicious circle. The technical support is really horrible and with the parts constantly giving problems I have experienced first-hand that DELL uses outdated hardware and the warranty replacement is a SHAM.

I do not want further harassment as I don’t know when the device will die on me again. It is critical to my daily usage and I cannot keep wasting my time on a product by a company that cannot provide me with a functional laptop. Moreover I do not want anymore replacements. Having seen the shelf life of the "replacement" I do not trust them anymore. DELL can come and collect this.

I want to be paid IN-FULL for the trouble and the loss incurred.

I want this to be taken to a person who is capable of some action and being in a customer-service sector, understand his responsibility towards the people who pay for their product. I don’t wanna sound rude but spending 84,500 on a non-working machine will piss anyone off and I can’t deal with this anymore. Never again I will opt for DELL or recommend it to anyone if this is the level of service you have at your helm.