[Resolved]  Club Mahindra Holidays — Despatch of terms & conditions after look-in period

I am extremely dissatisfied with the overall actual product (with the inefficient services) and with the serious discrepancies between what is stated in the documents (and what was conveyed to me) and actual acts of MHRIL (Mahindra Holidays & Resorts India Ltd.). Also, the Sales-Executive Sh. Vipan Lubana (Mob. No. [protected]) misrepresented on certain points and made commitments which are not being met.
All this has forced me to request MHRIL to stop collecting payments against the membership id : 308350 and make an immediate refund of money already received by MHRIL.

Some of the inconsistencies, inappropriate practices, deficiencies in product/services and incomplete disclosures are given below:-

1. I was told about a look-in period of 10 days and the same is also stated in the terms and conditions. But, I received these MHRIL documents well after 10 days (perhaps to bypass the above look-in period). This is confirmed by the fact that even the covering letter in the welcome kit is dated 11.07.07 i.e., a date after more than 10 days of joining).

2. I was told that RCI membership documents shall be delivered to me within 25 days of enrolment, but as per MHRIL documents this period was 45 days.
Inspite of many messages for expediting, recording many complaints and even e-mailing to this e-mail address, I could receive the RCI membership documents only after 20/09/07 (i.e., much after 45 days). Even the RCI welcome letter is dated 11/09/07 i.e., much beyond the stated 45 days’ date.
Also, the reply from this e-mail address came only on 26/09/07 apologizing for the delays. I may add that I have already received many apologies for other deficiencies/inefficiencies in service in approximately 3 months of membership.

3. When I tried booking the Free RCI holiday, the RCI guide told me that I would have to pay a utilization fee of Rs. 5250/- + taxes @10% (an amount which may vary as per the location/accommodation available). Further no accommodation was available on my preferred destinations and dates (Northern hilly areas around mid- October 2007).

When I asked for booking for some slots in 2008, he informed he was authorized for only upto 90 days advance booking in case of a complimentary holiday.
Further it was told that my preferred locations were already booked upto March 2008 and that whenever I request for booking against this complimentary holiday, it would be nearly impossible to find a vacancy and therefore I should give my consent to whatever slot is available or let this complimentary holiday go waste as he has seen in case of many members.


4. The welcome documents received by me show that somebody “Sh Sanjay Goel”, whom I don’t even know has referred me to MHRIL. I talked to your Sales-Executive Sh. Vipan Lubana (Mob. No.[protected]) about this wrong done by MHRIL, he told me that it is done to get incentives though he agreed that it was really a fraud.
All this and many other discrepancies observed amount to incomplete disclosure, deficiency in service and fraud on members.

I paid a lot of fees for an excellent product and services and not for receiving various apologies, inadequate services, inconsistencies and harassment. All this has caused a lot of mental harassment and agony. These inconsistencies and inappropriate practices warrant proper highlighting through media and legal action