Hi,
My name is Trinidade Franco. I want to bring to everyone's notice that in my opinion DHFL is perhaps bankrupt and is collecting free money my means of processing fees for processing housing loans claiming quick and hassle free processing. Below are my complaint details
(1) In Dec 2008, i applied for a BT + Top Up loan with DHFL, (Executive Mehul Gokhani & Ajay Chande - earlier Bandra and now Thane Branch). I filled in 2 application forms. As processing fees I was charged a amount of 8800/-, since Ajay Chande came to my residence without prior notice and wanted processing fees for quick processing of loan. I was short of cheque so I took him to ATM and handed over thim cash 8800/- of which he was suppose to convert it into DD and process the file.
After this after repeated follow-ups I was told due to my property falls under forest land the loan cannot be sanctioned. I requested my refund of processing fee for which they delayed a lot and finally Mehul suggested that i look for another property and they would consider my pre-paid processing fees.
(2) After 8 months i applied for a fresh home loan for a new developed property. I was again assured quick processing of 4 days and disbursement of amount withing 10-12 days. To fasten the process Mehul suggested me to pay the processing fee of 5618/- for now and earluer 8800/- would be refunded later.
There was no call for almost 15 days, after which my alternate bank sanctioned my loan. I immediately wrote to DHFL that due to their huge delay in initiating the process please stop my file and refund my fees in full....which has never happened till date
After repeated calling and writing to DHFL and giving them fear of Ombudsman complaint, finally they gave me a cheque of 7000/-....still 7000/- is pending, which they are claiming as deduction of fees against processing fees.
Please if anyone know better route of escalation please let me know. I am not much worried of 7k at the moment, but i fear a big scam by DHFL whereby poor people like me are getting trapped and duped of hard earned money
thanks
Franco Was this information helpful? | 
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Applied for a home loan in May 2009. All papers submitted, Company done all inspections and queries, encashed the Service Charge cheque (Rs. 5500), Issued Sanction letter and signed the Agreement after paying more than Rs. 600 in cash. Finally they asked for Guarantor Certificate which I took some time to arrange. For this also I spent some money (~5000). On submition of this, DHFL started sleeping on it citing reason as "forgot due to oversight". After every 3 months, they ask for new Salary Slip, Bank Statement etc. and some other documents (pertaining to one takeover loan). Now after one year, still they say, "sorry, will do it soon". Nowadays they are asking me to submit new Guarantor Certificate as the old one is more than 3 months old.
Now, all these problems are happening due to company's negligence. Still they ask me to arrange newer documents for which I need to spent money (by collecting bank statements etc.). Cannot understand why they are dealing in this way. They can tell clearly why they are not releasing the money. Or they should tell me why they are dealing with me in this way. Apart from the mental stress, I am losing quiet a lot of money also. I am a person aged 55. They should treat me at least as a human being. Being a man with meagre income, cannot afford to lose money in this way. Please suggest me the next step.