[Resolved]  Dish TV — BREACH OF CONTRACT

I HAD TAKEN TWO CONNECTIONS on 08.07.2007 by paying rs 8000 to dish tv on the assurance that for the first one no monthly rental to be paid for 6 months ,ie, upto 08.01.2008 and for the second one , no rental to be paid upto 08.07.2008.

from the day one, iwas facing lot of problems with them and the content of one e-mail sent to them is reproduced below:
"FOLLOWING BENGALI CHANNELS FOR WHICH I HAD TAKEN THE CONNECTIONS ARE
INACTIVE:
2)CHANNEL NO 845 24 GHANTA

WHILE ALL YOUR TOLL NOS ARE INACTIVE, I AM SHOCKED TO FIND THE POOR RESPONSE RECEIVED EITHER FROM THE DEALER AND YOUR OFFICE AT BHANDUP/ANDHERI.
I SHALL TAKE UP THE ISSUE WITH CONSUMER COURT IF THE ISSUE IS NOT SETTLED
WITHIN 24 HOURS FROM THE TIME THIS MAIL IS BEING SENT AS I HAVE SPENT MORE
THAN RS. 8000 FOR TAKING THESE 2 CONNECTIONS'.
NAME: SUMIT KUMAR DATTA

ADDRESS: BUILDING C,FLAT NO 603
INDIAN OIL NAGAR,GOVANDI
MUMBAI 400043
STB NO: 0739ABF07DS36938 AND 36939
VC: [protected] AND [protected]
MOBILE NO: [protected]
i am also reproducing content of another mail for your kind reference:

"DEAR SIR
WITH EFFECT FROM YESTERDAY(08/01/2008) YOU HAVE AGAIN DEACTIVATED ATLEAST 60 CHANNELS ON THE GROUND THAT THE VALIDITY PERIOD OF THE FIRST VC GOT EXPIRED ON 08/01/2008.

WHILE YOU NEVER BOTHER TO GIVE REPLY TO ANY OF MY MAILS, IT IS SURPRISING TO NOTE THAT EVEN VC OF THE SECOND CONNECTION ,ie, 462 HAS ALSO BEEN DEACTIVATED FOR REASONS BETTER KNOWN TO YOU.

I ONCE AGAIN LIKE TO STRESS UPON THAT THE VALIDITY PERIOD BE EXTENDED BY ATLEAST ONE MONTH FOR EACH CASE SINCE YOU HAVE ALSO ADMITTED THAT THE CHANNELS GOT DEACTIVATED FOR MORE THAN 45 DAYS DUE TO TECHNICAL PROBLEM AT YOUR END FOR WHICH I WAS DENIED OF THE FACILITY AS PROMISED.
IN CASE I DO NOT HEAR ANYTHING FROM YOU, I SHALL BE COMPELLED TO REFER THE CASE TO CONSUMER COURT SINCE YOUR ACTION IS BEYOND ANY LOGIC.

THANKING YOU
SUMIT K DATTA
MOBILE [protected]




[protected][protected][protected][protected]
From: [protected]@hotmail.com
To: [protected]@dishtvindia.com
Subject: FW: NON FUNCTIONING OF CHANNEL NO845 -24 GHANTA
Date: Thu, 20 Dec 2007 05:20:21 +0000

DEAR SIR
AFTER VIGOROUS FOLLOW UP . NECESSARY ACTIVATION HAS BEEN DONE.I CAME TO KNOW THAT SOMEBODY FROM YOUR SIDE DEACTIVATED THOSE PAY CHANNELS ON PRESUMPTION THAT MY FREE PERIOD GOT EXPIRED IN NOVEM BER 2007 ITSELF.
AT THE COST OF REPETATION, I LIKE TO INFORM YOU ONCE AGAIN THAT I HAD TAKEN 2 CONNECTIOND ON 08/07/2007.AS PER THE TERMS FIRST ONE WAS FREE UPTO 08/01/2008 AND THE SECOND ONE IS UPTO 08/07/2008.

THE VC NO AGAINST THE FIRST CONNECTION IS [protected] AND THE SECOND ONE IS [protected].

IN VIEW OF THE NON FUNCTIONING OF THE PAY CHANNELS FOR LAST 3 WEEKS AND ALSO IN THE INTIAL PERIOD OF ATLEAST 15 DAYS OR SO, I SHALL REQUEST YOU TO EXTEND THE VALIDITY PERIOD BY ATLEAST ONE MONTH AGAINST BOTH THE VCS.THERFORE, THE FIRST ONE SHOULD BE EXTENDED UPTO 08/02/2008 AND THE SECOND ONE UPTO 08/09/2008.

no action was taken and both the connections have been deactivated although for second connection, no rental was to be paid upto 08.07.2008.
they have deactivated the free to air channel also.

in view of the above, i shall request you to direct the company to immediately restore my connection atleast for the second one so that the terms of the contract is adhered to.

thanking you