[Resolved]  Dish TV — Poor customer service

The customer support of dish tv is very poor. The customer care numbers are very busy and once u get connected, then there is no module for registering our specific problems as there is no module for talking to customer support executive as IVRS deals with only specific problems but customer have to strive hard to even get basic services activated... The customer care numbers are often not working and SMS module directs you to a different level of problem.

Dish TV — Poor customer care and problem in using basic services

Dear Sir
I have dish TV connection (VC No. [protected] registered under my Name: Rakesh Prasher)
I have ordered a la carte pack ( Howzzat 650)atleat 4 times through SMS, but it is giving strange message that u are already sudscribed to this service but channel No. 659 star cricket is giving message that to subscribe to this channel dial customer care No.
About customer care No. least said better, No are busy and luckly i[censored] get lines then only IVRS comes which does not accepts the entered value and there is no module for talking to customer care executive. My recharge is through RF ITZ cash card, then also i am unable to order the service i.e. a la carte pack...
i am tired up of doing so from last two days...
Kindly arrange to make basic customer care facilities user friendly

Rakesh Prasher

Hi,
This is a complaint made about a week ago as we have no reception since last Sunday. We tried calling customer service but none of them is working and if it does it says its busy so call after some time. Finally by gods grace we have been able to get some customer service associate's number and asked him to get it fixed. Looks like Dish TV and the associate's doesn't want to be helpful. Its been a week and we are still waiting for him to fixed the issue. Every time we call this associate, he says he will come but don't know when. Here are the customer care number which the have given. These numbers are of no use if we really want to make/lodge a complaint. All the options given are of waste.
[protected]
[protected]
[protected]
[protected]

I will give you the email id od dishtv customer care, just mail your concern their for quick action on your complaint with your complete connection details like VC No, address and contact number.

email id: [protected]@dishtv.in

DishTV — poor customer service

poor customer seriver
i lost 2 hour for recharge but there are no response
of your servies and then ever we recharge there is aproblem
so help.

very poor servies

Dear Sir/Ma'am,

Thank you for writing to dishtv.

Regret the inconvenience caused and apologise for the problem faced by you.

We would like to inform you that we received that payment of Rs 350 on 31/07/2011 for the family pack.
further as per the company norms you were not eligible for pay term offer( pay for 2 months get 1 month upgrade) as we have received Rs 2 less for this offer.

moreover We would like to inform you that your request for downdradation could not be done as we have not received any payment in last 7 days.

Please note that the request for downgradation of the package must be submitted within 7 days from the date of renewal done or an additional amount of Rs. 200/- is required, out of which Rs.40/- will be charged as downgradation charges and rest of the amount will be adjusted in your billing.

Incase of any concerns please write to us or call us, we would be glad to be of assistance.

We value your association and assure you of our commitment to serve you with a smile.


Regards,
Supriya singh
Customer service
DISHTV



Did our response resolve your query? Please Click on the link below to give us your valuable feedback.
http://202.46.200.213/PaymentAuditDetails/CustomerFeedback.aspx?Mid=[protected]@rediffmail.com&Aid=supriya_s2803&Cid=5238318

Only MTNL/BSNL lines :[protected];Only non MTNL/BSNL lines :[protected]Prefix 011 for North; 022 for West; 033 for East; 044 for South); All lines:[protected]; to get a prompt call back from dishtv SMS- DISHTV CALL ME to 57575 from your Registered Mobile Number.
To Register your Mobile Number SMS - DISHTV RMN <VC No> to 57575

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I AM HOLDING DISH TV FROM PAST 2 YRS, THIS TIME I AM HAVING POOR SERVICE FROM THEM. WE HAD A RECHARGE OF 350 RS FOR 2 MONTHS ON THIS BECAUSE THEY HAD AN OFFER THAT THEY WILL GIVE 1 MONTH POWERPACK FREE .THIS OFFER WAS NOT GIVEN TO ME BECAUSE WE HAD SHORT PAID RS 2 . IF SUCH WAS A CASE DISH TV CUSTOMER SERVICE STAFF CUD HAV SPOKEN TO ME & GI8VE ME SOME ALTERNATIVES OF DOWNGRADING THIS PACK OR CAN HAVE MADE ME AWARE. WHEN I CUD NOT VIEW THOSE CHANELS & GAVE THEM A CALL THRU SMS DISHTV CALL ME THRU MY REGISTER NO.([protected]) & BUT NO STAFF REPLIED OR CAME BACK PROPERLY. I HAVE BEEN FOLLOWING THRU THEIR LANDLINE NO OF BOM & I WAS SHOCKED TO NO TODAY THAT THESE GUYS HAVE DELETED MY MOBILE NO THRU THERE SYSTEM & INFORMED ME THAT THIS NO WAS NOT AT ALL REGISTER . I M HAVING A PROOF OF SMS WITH ME TO PRESENT.

EVEN I REQUESTED THEM TO NOW TO DEGRADTE IT WHICH THEY DID NOT DO .

IF ACTION AGAINST THIS IS NOT TAKEN WILL GO HEAD FUTHER TO RESOLVE THIS ISSUE.

From:
R.Nagarajan,
C-3/44,ONGC Colony,
Bandra Reclamation,
Bandra west,
Mumbai-400050.
V.C No: [protected]

Sir,
Sub: copy of the mail sent to dishtv customer servicde

We have been using Dish TV for the pasr 6 years.But today I'm cursing myself for
subscribing to Dish TV. Due to renovation work;the dish antenna got disturbed.We placed a
service request on 08/09/2011.One of your technician came to attend the problem.He was not
carrying any equipment required to solve the problem.He took Rs 165.00 as service charges an
dwent away without doing anything.Since then every day we get a call from one of your
technician saying that he will be coming within an hour but never turned up.When one day we
uorselves colled him, he told us that we should place another request with the call centre.But
till today(17/09/2011),8:30 PM nobody turned up.Today I have got calls from your call centre
asking us confirm our details.One person even went to the extent of asking us whether we have
the necessary permission to install the antenna.This is rediculous.We are really irritated
with the callous attitude of your company towards a long standing customer.I think it is high
time we withdraw from Dish TV since this is not the first time we are treated like this.I am
not only going to withdraw my subscription,I'm also going register my complaint with TRAI.Hope
this mail gets a positive response.Pl remember DTH is not your monopoly.There are
competitors.If this is how Dish TV is going to treat its customers,I'm afraid one day you will
lose your customers.

Name : G Sathya Narayanan
My VC No. [protected]
Mobile No. [protected]
I am writing this Email to you after frustrated with the Service from Dish TV Customer Care

I had purchased Dish TV Set Top Box (With Recorder) in the Month of Oct’12
Recently it was not working and I called the Customer Care and registered a Complaint
(Compliant No. is[protected].) They told me that the compliant will be resolved within 24 Hrs.
On 23rd, I got a call from 1 technician stating that currently Set Top Box is not available and they will come and install either on 24th or 25th.

Till 25th Night nothing was heard from the technician. Hence again I called up Customer Service and asked what is the status for the Compliant No.[protected]. They told that the complaint got closed stating the reason as “Set Box out of Stock”. It was quite surprise that a complaint is closed without providing any SOLUTION.

I really got frustrated and asked as how you can close the complaint without giving any resolution. But there is no proper reply for that.

Again as usual they raised another Compliant (No.[protected] on 25th and PROMISED me that they will install on 26th before 12.00 Noon at any cost. So I kept my hopes alive. But again they proved me that I am wrong.

Neither the Set Top Box was installed nor did nobody call up before 12.00 Noon on 26th. At last Dish TV Customer care Team voluntarily called me for the FIRST TIME and asked me the status. Just imagine what will be my reaction. I said nobody came so far. As a routine process, they apologized and told me that they will escalate (God only knows to whom they are escalating)

Then I got a call from the Technician stating that the Box is out of Stock and they cannot give me an Exact Date as when they will come and install it. Today 28th, I am still waiting for a call either from Dish TV Customer care or from the Technician to update the status as how long I need to wait (Nothing else can be done from my side)

I need few clarifications:
How you can close a complaint WITHOUT giving any Solution

If there is no Stock of Set-Top Box without Recorder, how long it will take you to manufacture
How you will give Set-Top Box to New Customer. (Will you provide immediately or you will inform the New Customer that we cannot provide Set-Top box with Recorder)

I am sure you will provide immediately, because it is Income for your Company. But you leased bother about the existing Customer

I still don’t understand why it cannot be brought from other city to Chennai (It won’t take more than 2 days). But my complaint in unanswered till date.