[Resolved]  DishTV — EXTREMELY BAD CUSTOMER SERVICE

Hi,



My name is VENKAT and I have called dish T.V customer service at[protected], I know that this service center is located in noida which doesn’t have a enough qualified people to attend the calls(I can prove it by calling once again).My complaint is regarding a condenser failure in set top box which I have purchased on 8-AUG-2007(I know that this is out of its warranty period).I first called dish T.V may be 2 months back and told that my set top box is taking very long time to turn on.It starts with blinking amber and slowly it gets stabilized, I thought this could be some electronic component failure and the same was informed to me by the dish T.V rep.He told me that he will send a tech home to fix the issue, onsite tech called me nextday and he told me it would take 7 days to get it fixed by dish T.V and it can be done within 30 mins if I take it to HCL –DISHCARE located in mountroad, Chennai.He told me it would cost me around 250 bucks.I said I will take care and he closed my case.I took it to HCL –DISHCARE, 3 days back, I sat and explained the issue, they immediately said o.k this is condenser problem(Without even plugging the box and checking the board functionality, I wonder why these people are not in NASA..??)..they said it would cost me 253/- bucks and I said O.K, unfortunaltely there was no current at that time and I was asked to wait for few mins, While I waited for 30 mins 8 DISH TV set-top boxes came with similar problem(I repeat it …WITH EXACT SAME PROBLEM..BLINKING AMBER..TAKES VERY LONG TO STABLISE TO RED/GREEN). .(FYI:My qualification is B.E(Electronics), Gold medalist from Anna university), I said to the person who is taking complaints that this is a product failure, if the same problem is repeatedly found in many boxes, DISH T.V must do something about it, They said I should not worry about it .I immediately called dish t.v at[protected], First call, I spoke with a guy, he hung up on me, second guy did the same after listening everything, third guy named AKHILENDRAN, Thank god he listened everything and said he can send out a tech home to fix this problem, but it would cost me 400 bucks.I asked him to connect to manager .He placed me on hold for a while and said his manager (T.L name: Meenakshi her team manager name is PAWAN), TICKET number: [protected], He said his T.L is busy rite now and committed a callback after 30 mins, she called me back and said she will send out a tech home to replace the part with free of cost(I asked her thrice and she said she will do it for me within 24 hours and she disconnected the call while I was making a note of the ticket number).I went to shop and cancelled my repair and I went home all the way(from mount road to medavakkam a big long journey).After 3 days kannan(onsite tech) called me and said he is going to come home, he said the same old story told by the very first tech(it would take 7 to 10 bus days, I told him I cant wait that long as T.L from noida said she will do it in 24 hrs.)he then said he will bring a standalone settop box from me.kannan and another guy came home and they fixed another settop box and provided me a receipt and said it will be around 450/- to repair this box(Imagine how frustating it would be..I am on peak level of my anger).I explained the whole situation to these guys they said their job is to come home and take the part to repair, that’s it and they started removing the new settop box .My wife came in this scene and she said cant u understand wat my husband is saying, onsite tech became angry, we asked him to get out of our house.He went away with bad language from his mouth.I immediately called in[protected] and told the same spoke to rajesh, he spoke very rudely, he said “Do wat ever you want to do”, I can do nothing from my end. Do you think after all this will I leave it here.Certainly not, If I want I can put 4 different set-top boxes on 4 corners of my house, the way I was treated by dist v made me feel that I should never use the DISH T.V.I will send the same story to all my friends and atleast stop purchasing this bledy dish T.V products.



Always remember one happy customer contributes 0.8% of the revenue but one irate customer can reduce the revenue by 9%.(Source: Times of India—FEB 2008)

I will definitely prove it to DISH T.V.



FYI : I have attached the recordings of few calls, Listen to all of those.



This is my challenge to you all.



1. Mr.Jawahar Goel, Managing Director
2. Mr. Vinay Agarwal CEO
3. Mr. Salil Kapoor COO





Regards,

Venkata Vinod Kumar.G