[Resolved]  DoCoMo — BB services not activated

Address:

Madhya Pradesh

My normal Blackberry plan(399) was scheduled to be renewed on the 13th Octobeer 2012 but due to insufficient balance my BB plan got deactivated in the afternoon of 13th. I put some balance in my account in the evening and activated the 399 BB plan in the evening of 13th at about 9 pm(through the internet website of tata docomo-pay by your mobile balance option). rS 399 were deducted from my balance immediately but the BB services did not get activated. I called customer care and they said the BB plan was not shown as 'active ' on their systems. They acknowledged that rs 399 were cut from my account but said the system did not show an active BB service on my number so he could not help me. He even refused to register a complaint.

I called again the next day (14th) and this time they acknowledged that the BB plan was active and i probably had network problems. I have been calling multiple times on multiple numbers. A few days back, one 'Senior Technician' told me that some GPRS &Dive In plan was activated on my cell so i could not use the BB plan.
I DID NOT activate this plan and asked them to register a complaint regarding it and to close it immediately. I got a call from a technician later saying that she had deactivated the dive in and my BB services would resume immediately. They did not.

I have spoken to every department and reiterated the same thing. I have written multiple mails to [protected]@tatadocomo.com and most of the replies i get are of the form 'Your complaint has been resolved and BB services are now activated and dive in deactivated'. It gets exasperating to read that since my BB services are not active still.

One senior technician gave me another advice-he said you will have to lapse the gprs pack. he asked me recharge for rs 5(3g plan). He said it expires in a day and then immediately your BB plan would be activated.
I obviously did not want to spend unnecessary 5 rs when i have not got any benefit of my Rs 399 since 13th of this month. But since the customer care seemed incompetant of solving my problems, i made a rs 5 recharge for 3G plan for a day. Nothing has happened even after this.

It's been over 10 days now and there has been no solution provided.

I am exasperated and frustated with the service, having spent money and more importantly, time on unnecessary nonsense.

The complaint numbers mentioned in the mailers are:

Complaint numbers:
M10746252
M10777622
M10775519
M10798554
docket number: PBR12107257 , PSR[protected]