[Resolved]  Dot Cabs — Taxi booked but never reached on time even after getting confirmation

Address:

Andhra Pradesh

I booked a cab from dot cabs on 31st dec for night 1:15 a. M. I also recieved confirmation sms from dot cabs that the same has been booked. Till 1:15 i did not get any details of the driver or call from dot cabs. Post which i called up dot cabs which had long waiting time to get connected to customer care, once i got connected they confirmed that i will get cab with in 5-10 minutes which again i did not recieve. I again called up dot cabs to provide me driver number and details of cab. After calling dot cabs twice i recived a message of cab detail. I called up driver and found that driver is not even on the way to reach my destination moreover he is dropping someone and told me that i had to wait another 15-20 minutes. After waiting for 15-20 minutes i still did not get the cab at mid night and a very unsafe area i called up driver again and he had asked for the address again. I explained him and still could not find him in next 15 minutes. Then i decided to arrnange some alternative and managed to reach home somehow. It completly spoiled by new year party and also had hard time waiting at a very unsafe area. No follow up call from dot cabs or they did not even bother to check if thier customer got the service or not.

Please let me know if i have provide any more info.