[Resolved] Dr. L. H. Hiranandani Hospital At Powai — Rs 8100 CHARGED WITHOUT TREATMENT AT DR L.H HIRANANDANI HOSPITAL
I had pain in my left knee since the last three weeks. I approached Hiranandani Hospital and was referred to Dr. Sanjeev Jain (Othopaedics). I explained to him my problem.He recommended that I do an X-ray and MRI scan. His appointment and the X-ray and MRI scan cost me Rs 7350. The next day when I went to him with the scan and X-ray report he took one cursory glance at each report and told me I was fine. He did not prescribe any treatment at all. I couldn't believe it, my knee was hurting and here was a famed doctor saying there was nothing wrong. (He was not adding any value after I had been charged Rs 7350 !!). When I insisted he asked me to perform more tests, this time blood test and knee phisiotherapy which togetrher cost me Rs 750 more. This doctor was unable to pinpoint the cause even after MRI scan and X-ray and he was recommending further tests !!
I went upto the physiotheraphy department. I was asked Rs 350 as consulatation fees for seeing Dr. Roli Dave. I duly paid the amonut, took the receipt and was shown the physiotheraphy department.
Dr Dave met me. I showed her my file. She went through it. When she looked up I asked her what she would do to help. She said she would give me physiotheraphy. I asked her what would that constitute. She replied that she would give treatment including heat treatment to the thigh and calf muscles. I asked her whether she had read my file properly. She said yes. Then I asked her whether she could tell me Dr. Sanjeev Jain's diagnosis. She said that she didn't know the diagnosis nor what the problem with me was. (here was the phisiotherapist who didn't know what the problem was but was ready to administer me some solution which she thought was right !!!). The conversation went on like this:
Myself: Where will you apply your treatment?
Dr. Dave: Your thigh and calf muscles
Myself : What will your treatment do?
Dr. Dave : It will strenthen your muscles?
Myself: Will it help my left knee ?
Dr. Dave : No it won't?
Myself: Then what is the use of such a treatment? I came here to treat my knee.
Dr. Dave : I do not know about that. I am here to administer phsiotheraphy.
Myself: Maybe you should take a look at the X-ray and MRI Scan
Dr. Dave sat down and looked at both for quite some time. She got up. I asked her whether she now knew about the diagnosis. She replied that she did not know still what the problem was?
I told her that Dr Jain had read out the MRI scan report in front of me and told me that my knee was fine and had not diagonised or added value to the results of the MRI scan. And when she said that she did not know what his diagnosis was as there was nothing written in my file, it just corroborated my belief. I told her I had already paid approximately close to Rs 8100 for everything without any improvement or value added and no diagnosis by two doctors. At this she went ballistic. I told her that my knee was hurting so badly that I had hobbled upto the Phsiotherahy ward and I wouldn't spend close to Rs 8100 if everything was fine as Dr. Jain had concluded. They had to tell me the diagnosis. All the time I was speaking in normal tone and politely. It was she who flared up haughtily, very unebcoming of a doctor under Hippocratic oath, tut, tut...
At this she started shouting at me saying she would not treat me if I kept saying that. I asked what else should I say. Here I was hobbling with pain in my knee and two doctors of Hiranandani, who had between them taken close to Rs 8100 from me, had no clue of what the problem was and one of them was trying to fool me further by trying to administer physiotheraphy without knowing what the problem was. At this she started shouting at me at the top of her vioce. This was very unbecoming of her.
As per the patient and family rights charter of Dr. L. H Hiranandani Hospital which is given to all patients at the time of registration every patient has the " right to personal dignity and privacy during examination, procedures and treatment". Dr. Dave had violated this charter and that too just because I was persistently asking her what the problem in my knee was and what Dr Jain had diagonised and that if she didn't know the diagonosis how in the world was she trying to administer physiotheraphy to my thigh and calf muscles.
She flared up again and again and refused to listen to me. She became belligerent and started shouting at the top of her voice with expletives. She menacingly threatened me by throwing up her hands and shouting. Then she snatched the Patient Bill cum Cash receipt from where I had kept it on the desk (the one which showed I had paid Rs 350 for Physiotheraphy which Dr Jain had recommended) scoffed at me and banged the door shut on my face and went haughtily to the reception desk, asked the receptionist for the refund. I hobbled my way out of the door and by the time I had reached the reception desk all the time in pain she was scoffing derogatorily at me and waving the three hundred and fifty rupees on my face in front of all other patients.
I politely asked her who had told her to get the refund and that she could not just snatch the receipt from where I had kept it on the desk without my permission and get the refund without my permission or consent because the receipt belonged to me once I had paid the same and I had never asked her to do that.
She took one look at me in anger, opened her purse and pocketed the money. Yes, believe me, she pocketed the refund, my hardearned money which I had paid at the receptionist, she POCKETED into her purse !!!
Now, I do not have the receipt which she snatched from me and neither do I have the refund and nor have I got my money's worth of treatment !!!
That is the Hippocratic oath Dr. Dave has solemnised herself into when she got her doctoral degree. WHAT A JOKE ON THE MEDICAL FRATERNITY, INDEED WHAT TREATMENT OF A DOCTOR TO HER PATIENT. WHAT A FARCE THE PATIENT & FAMILY RIGHTS CHARTER WHICH DR. L.H. HIRANANDANI HOSPITAL PROFESSES AND FOOLS ITS PATIENTS WITH.
I had no choice but to leave the hospital after such treatment just because I wanted to know the truth, THE TRUTH ABOUT MY KNEE.
I CAME TO THE DOORSTEPS OF DR. L.H. HIRANANDANI HOSPITAL which boldly mentions "we will treat you" . Indeed I got treated. Treated with the most unprofessional and callous attitude by its doctors and that it COST ME RS 8100 all within 24 hours. I got maltreated at my expense.
What a great hospital it is ? What doctors ? what treatment ? what attitude ?
It speaks volumes about you Dr. Hiranandani and to your legacy, it surely does. May you or your near and dear ones suffer just as your doctors have made me suffer. This is the curse of a patient in pain to you and on the medical fraternity of Hiranandani.
SURE YOU CARE - HIRANANDANI !!!
Complaint marked as Resolved Aug 14, 2020