[Resolved]  Drs Agarwal Packers And Movers. — Completely damaged household goods during transportation due to purely mis-handling.

Address:

Lucknow, Uttar Pradesh

I am writing to your good office as a final right to seek redressal against unfair trade practices and unscrupulous exploitation of consumers as faced by me, and lLdge a compliant against M/S Agarwal Packers and Movers (An associate of DRS Dilip Roadways Pvt Ltd, Hydrabad). On 7th July 2010, I arranged for them to collect my household items in Mumbai, for shifting to Lucknow. The goods were delivered eventually in Lucknow on 17th July 2010 in a very poor condition, with many packages in open condition, almost all electrical and electronic appliances in broken condition, plenty of crockery in broken condition, most of woodwork in damaged condition - owing to pure negligance by the carrier. Convervative estimate of value of damages is over Rs. 1 lakh. A detailed survey was carried out of all damages. A total of 9 e-mails have been sent to M/S Agarwal Packers, containing full details of all damages. Besides that, regular fullow up was done on phone - locally in Lucknow, as well as Hydrabad, but they kept delaying their reply. Eventually on 28th July, they informed me that they are willing to pay Rs 7,000/= for all damages caused. I wish to excecise my right to fair settlement of my genuine grievances. Fair value of goods damaged: Rs 1 lakh. Insurance value of goods: Rs 50,000/= Local (in Lucknow) Packer's representative's insurance value estimation of damages: Rs 32,500/=. Final claim Packer's Head Office (In Hydrabad) planning to settle: Rs 7,000/=.!!

DamageOccured (attaching few photos)


1) BPL Fridge: Outer body dented, inner shelf broken, no cooling. 2) Kirlosker 1.5 Ton compressor A/C: No air flow. 3) Vediocon Washing Machine: Inner tub fallen down / foundation broken. 4) SONY 21 inch T.V.: Body broken and tube set inside. 5) National Microwave: Body heavily dented, inner glass plate not fitting. 6) Sofa-cum-bed edges damaged at two locations. 7) Japanese crockery set and misc other glass crockery broken rendering all 3 sets incomplete. 8) Sofa-cum-bed corner top glass (12 mm, 24 x 24 inch) broken. 9) Various steel utencils found missing as packages arrived in open condition. 10) Various chippings and small damages to other furniture. 11) Sewing Machine - cover broken / holed.