Comments
Hello Sir,
DT people are very much aware of this misrepresenting of themselves by poorly placed staff.
Staff is not trained for customer service and do not know how to manage their tickets also.
I also faced similar problem and called their corporate office for the same. I spoke to one Mr. Monty and he was very understanding because we are middle class people we want to watch movie only sometimes because our busy schedule is such that in this recession it is very much possible that 1500 rupees fly off even if you step outside the house parking is also so expensive. Mr. Monty is very young blood my dear type of person he understand all problem of family people and he gave free ticket for any movie of his choice.
Please call their corportate office in new delhi and ask for refund otherwise you will threaten to write to newspaper and such sites like consumercomplaints.in and they will give you free ticket and meal voucher.
they are very much working on customer services to compete with other cinemas chains
DT people are very much aware of this misrepresenting of themselves by poorly placed staff.
Staff is not trained for customer service and do not know how to manage their tickets also.
I also faced similar problem and called their corporate office for the same. I spoke to one Mr. Monty and he was very understanding because we are middle class people we want to watch movie only sometimes because our busy schedule is such that in this recession it is very much possible that 1500 rupees fly off even if you step outside the house parking is also so expensive. Mr. Monty is very young blood my dear type of person he understand all problem of family people and he gave free ticket for any movie of his choice.
Please call their corportate office in new delhi and ask for refund otherwise you will threaten to write to newspaper and such sites like consumercomplaints.in and they will give you free ticket and meal voucher.
they are very much working on customer services to compete with other cinemas chains
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36%
Complaints
22
Pending
0
Resolved
8
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+91 97 1788 3392
+91 98 1042 1611
+91 85 8880 4204
12th Floor, DLF Gateway Tower, DLF City, Phase–III, Gurgaon, Haryana, India - 122002
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DT cinemas — wrong commitment
movie wasband baja baraat and person giving tkts told me it was gold tkt and as my reqmt was away from screen . I specifically asked him to give tkt of back block as these dt ppl sell silver also claiming gold.the clerk cfmd me it was back block and when i went inside it was lower block and despite my protests to sr staff i was treated badly. since i was with my family i had to bear the brunt. tkt nos 17/071148 to 151 thursday 23 dec. their printer is so bad u cant even read seat nos