[Resolved]  DTDC — DTDC – WORST SERVICE

A courier (consignment no. Z[protected] had been sent from Delhi to Erode on Jan 24th for me. But till now I didn’t received that courier. When I checked the status, it is mentioned as ‘RTO in transit due to out of service’.

BUT MY HOME IS JUST 6KMS FROM YOUR ERODE BRANCH OFFICE. IF THEY CANT DELIVERY A COURIER FOR A DISTANCE JUST 6 KM FROM YOUR OFFICE, THEN WHY SHOULD THEY RUN A COURIER COMPANY?

IF THEY ARE NOT PROVIDING SERVICE AT DELIVERY ADDRESS, THEN WHY SHOULD THEY BOOKED IT AND WASTING OUR TIME AND MONEY?

MY MOB NO IS MENTIONED IN THE ENVELOPE, BUT I DIDN’T GET ANY CALL REGARDING IT. IF THOSE GUYS INFORMED ME, I WOULD GO TO THEIR OFFICE & GET MY COURIER. BUT THEY DIDN’T DO IT.

I AM VERY MUCH DISAPPOINTED ON THEIR SERIVCE.

CUSTOMER SATISFICATION IS VERY IMPORTANT IN ANY BUSINESS. BUT THEY ARE NOT AT ALL SATISFYING THEIR CUSTOMERS.

THEY ARE LOSING THEIR CUSTOMERS BECAUSE OF WORST WORST WORST SERVICE / MANAGEMENT.