[Resolved]  DTDC.com — NOIDA shipment not delivered by NOIDA DTDC Branch

Address:

Gautam Buddha Nagar, Uttar Pradesh

I had Booked a Shipment -B84156417 from Bangalore to NOIDA on 28th june. It has reached NOIDA DTDC office on 29th july Now they are keeping shipment with them and not delivering saying Sec-119 of NOIDA is no service zone for them which has same PINCODE -201301 which is for NOIDA.

I had multiple contacts with Bangalore DTDC Corporate office but Iam disappointed to say they also have sluggish attitude for their customers.

I will suggest all fellow customers who read my post to never use the services of DTDC because not delivering or misplacing shipments is one thing but after that not even responding to your customer calls/emails is pathetic.

Harassed DTDC Customer
Gaurav
[protected]
Bangalore

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Emails on which correspondence about above complaint done : CSS.[protected]@dtdc.com and css.[protected]@dtdc.com

Below is chain mail of my complaint send to above mail id's:



On Wed, Jul 4, 2012 at 9:39 AM, Gaurav Shukla <gaurav.[protected]@gmail.com> wrote:
Hi,

Yesterday I DTDC Noida office has confirmed me that Shipment -B84156417 is lying with them and they will get it delivered yesterday itself (3rd july) but iam extremely sorry to state the pathetic service commitment by DTDC Noida since they haven't delivered shipment meant for NOIDA itself lying in their Noida office.

Share with me the details of supervisor of this NOIDA branch of DTDC as I had important documents that need to be delivered and already missed the deadline.

I want an immediate escalation of this issue .

Thanks
Gaurav
Koramangala-Bangalore
[protected]


On Tue, Jul 3, 2012 at 2:52 PM, Gaurav Shukla <gaurav.[protected]@gmail.com> wrote:
Destination: NOIDA

Address:

Mr. Pranshu Awasthi
Flat No-B811, TowerB
Gaur Grandeur apartments, Sec-119
NOIDA-201301

Phone No:[protected]


Kind Regards:
Gaurav Shukla
[protected]

On Tue, Jul 3, 2012 at 2:27 PM, <CSS.[protected]@dtdc.com> wrote:

Dear Sir/Madam,

We refer to your mail, highlighting the difficulties you have encountered with regard to your consignment and regret if our service standards have fallen short of your expectations.

We have forwarded a copy of your mail to our concerned officials with a request to investigate your complaint, we request you to kindly bear with us, we will respond to you within 48hrs. Meanwhile can you provide us the destination address and contact number which will help us in further investigations.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

Varalakshmi N
Customer Support Executive.

CC:Dear Ms Nandini& Sona,Kindly check and update the delivery details for the said c/ment immediately.



Gaurav Shukla <gaurav.[protected]@gmail.com>
03/07/2012 13:12

To
css.[protected]@dtdc.com
cc
Subject
Fwd: STATUS----> Shipment No.:B[protected]Not delivered as yet in NOIDA)





Dear Ms. Radhika,

Please get reference of my below mail sent to NOIDA Branch where my courier bearing shipment number (B[protected] booked from bangalore is still lying at NOIDA Branch office since 29th July.

When contacted they said the sector -119 under NOIDA pincode-201301 is no service area & then disconnected my phone.

Please convey to supervising officer of DTDC Noida branch to look into this issue and atleast they should bother to receive customer call.

Regards
Gaurav Shukla
Koramangala-bangalore
[protected]

[protected] Forwarded message[protected]
From: Gaurav Shukla <gaurav.[protected]@gmail.com>
Date: Sun, Jul 1, 2012 at 8:16 PM
Subject: STATUS----> Shipment No.:B[protected]Not delivered as yet)
To: hubmgr.[protected]@dtdc.com


Dear Sir,

The Shipment no: B84156417 has reached to your Noida office office on 29th june but still not delivered to below mentioned address:

Mr. Pranshu Awasthi
Flat No-B811, TowerB
Gaur Grandeur apartments, Sec-119
NOIDA-201301

Please instruct the courier delivery person to get it delivered by Monday 2nd july.


Thanks
Gaurav Shukla
[protected]