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[Resolved]  DTDC Courier — opening of sealed documents by DTDC courier

From: Krishna Nagendra Balekai 25 Woodridge Crescent, unit 718 Nepean, ON, Canada K2B 7T4
Against: DTDC courier DTDC COURIER & CARGO LTD BANGALORE - 47 Phone : 30080107 Email ID : Intl.[protected]@dtdc.com
Subject: Opening of sealed envelopes sent from DTDC courier Booking number N92741382 and N92858838

I had requested my father to send me a set of sealed documents by Bangalore to be sent to me, which my father sent to me by courier from Bangalore to Ottawa, Canada which was received by me in last week of November 2009. These documents had to be submitted by me to Canadian government but when I was about to send the documents in the 1st week of December 2009 I find that the sealed envelopes inside the main cover were cut open (may be using a paper knife). So now these documents were of no use to me any more even after multiple mails to DTDC they did not confirm that the document were opened by them. As I was losing time I had requested my dad to send me another set of documents which he did that using the same courier service (DTDC) now this time we had both me and my wife's documents and to my fate the sealed envelope containing my documents were opened and not my wife's. Now this invasion of privacy has been committed on me 2/2 times which leads me to believe that DTDC opens most of documents sent by their courier, but would not commit that this is done as per their policy.
Does anybody even know if they have a policy?

Why don't they provide a written statement that sealed documents may be opened by them at-least customers are aware of this and choose the correct means
I am attaching photos to show that university sealed documents were opened when I received them one more information I would like to provide is that you will see a bill/slip from TNT, I guess DTDC uses TNT for their international courier

Thanks and Regards
Krishna

opening of sealed documents by DTDC courier
opening of sealed documents by DTDC courier
opening of sealed documents by DTDC courier
opening of sealed documents by DTDC courier
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Complaint marked as Resolved Aug 14, 2020
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