[Resolved]  Dtdc Courier — Lost my courier

Address:

Bangalore, Karnataka

I booked my courier from DTDC courier, R.V. Road, Bangalore, PH : 25922309, 41203798, My courier No. is B66021139 on 25th OCT. when I complained to company site the give me Ref No. CFD0037157 and mail your courier didn't book. when I went to agent, he told me, I'll refund your claim but today is already 34 days gone but they are abusing me and telling me i cannot do anything. and giving my claim refund also. I've original receipt of R.V. Road and mail print of the company. They are not proper giving me answer. In that courier, there was cloth for children which weight is atleast 200g to 250g. and company is not taking any action about this matter. I' m attaching original receipt photo. and mail replied.




Dear Sir,

We have gone thru your mail and noted the contents.

We are sorry to inform that the, While tracking your C/ment number in our Tracking systems, we were unable to trace this C/ment which you have mentioned in your mail. It seems the number is erranious.

Our Consignments are usually of 8 digits followed by a prefix by an alphabet. Kindly let us know the correct Consignment note number.

We deeply regret for all the inconveniences caused to you.

Assuring our quality services at all times and requesting your patronage always.

Thanking you,

Yours faithfully,
for DTDC Courier & Cargo Ltd.,

Shamantha
Executive Customer Support


<[protected]@dtdc.com>

10/11/2010 09:51

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Subject
Fw: Web Query: Con No: B66021139,Dated: 24-Oct-2010







----- Original Message -----
From: rockykumar.[protected]@gmail.com
To: [protected]@dtdc.com
Cc: [protected]@dtdc.com
Sent: Tuesday, November 09, 2010 1:48 PM
Subject: Web Query: Con No: B66021139,Dated: 24-Oct-2010

A new Query has been received. The details are as below:
Airway Bill No: B66021139

Customer Name: Rocky
Customer Email: rockykumar.[protected]@gmail.com
Booking Dt: 24-Oct-2010

Sender Address: Rocky kumar, C/o Anees sanullah, cornor House PG, Kalasipalyam, #99/1 Main cross road
Sender City: Bangalore
Sender Zip: 560002
Sender Telephone: [protected]

Recepient Address: Sunil Yadav, C/o Sonu, 404 Ramdev Apartment, Opp. Dargah, Punagaun, sitanagar, su
Recepient City: Gujrat
Recepient Zip:
Recepient Telephone: [protected]

The Query is as below:

I sent this consignment on 24/10/2010, but they didnot deliver till now, when I am calling to ur call center, they are also not responding. your service is just horrable.when I am calling ur surat office they r not picking phone.