[Resolved]  Dtdc Courier — Delays in delivery

Address:

Pune, Maharashtra

I have been transferred by Accenture office to Malaysia and I took a chance to courier my regular household accessories to Malaysia through DTDC. Following are the points that I didn’t liked about this.
1. The person Kalpesh Gadkari ([protected]) came to my home where my family handed over to him the materials that needs to be couriered. The person took the material along with him and didn’t replied for two days. We kept asking him the weight and the charges that would be incurred. We could not get any details from him on phone and my wife personally visited the office to see what was the issue. When asked about this Mr Kalpesh ignored the things. At the end of second day when I called from Malaysia for what is the reason, the person there told me that departure certificate was required by your team. Question: why this as not communicated earlier? Why it took 2 days to those guys to tell me certificates are required?
2. When my wife reached to main branch of Shankarseth road, to her surprise the personal belongings were being tried by the ladies who were checking (?) the materials there. Is this the way you guys are checking the things out there?
3. Repeatedly we kept on asking on phone about the reason, but we were not entertained and neither our calls were answered nor we got return calls for our missed calls.
4. When my wife checked the actual weights of all boxes in front of those guys, it was found that 5 Kg extra was written on one of the box. Is DTDC so cheap to give false weight for merely 5 Kgs?
5. We were told the material would be received in Malaysia within 5 working days. Keeping this in mind when I handed over the material on 14th Dec, I could have received the material latest by 21st Dec. But as I told already it took those guys 3 days to just start the shipping. I am writing this mail today on 23rd Dec and today I was told the material will be received on 27th Dec. I am still not able to locate the material because the status online still shows “In scan at Gateway, MUMBAI”. I am still not very sure when to expect the material.
6. After all this frustrations I have faced with DTDC when I am making calls from Malaysia to know what is the issue my phone is still not being received.
7. When I tracked the courier, my courier has been routed through Paris and Guangzhou. Why should I not claim the money? My frustration is building up as I still not have received the courier after 14 days. It’s a mere 3 days delivery which I was promised.
Please help