[Resolved]  DTDC Courier Service — Lost Courier

I have a complaint against the DTDC Courier Services. I had mailed a courier (which was an important and urgent document) on the 3rd of August from Bangalore to Jammu. The consignment number of the product is B55337439. They promptly took the product for delivery. However, when I didn't get confirmation from the supposed receiver about the arrival of the document even after 10 days of sending, I inquired about the product from the customer care number in Bangalore. They said that there was no DTDC Courier service in Jammu (Katra Vaishnodevi) so the document was being rerouted and that I would get back the document by the 18th of August. However, when it was 23rd of August and I still hadn't got the document, I inquired again and they said the product was in Bangalore and would be delivered. However, I still didn't get the product and I raised a complaint on their website complaint form.

http://dtdc.in/subpages/tracking/trackfeedback.asp

The site claims that all problems will be addressed in a day. The reference number is CFD0023810.

I called up the customer care again on the 1st of September and they said that they didn't know where the document was.It is 3rd of September today and I have no idea where my parcel is.

When I called up the customer care today, they said they were still looking for the parcel.

I have two complains here:

1. Why did they take the parcel when they knew that they didn't have the resources to deliver it?
2. Does it take 1 month to locate a document?

My friend needed the document URGENTLY and had to suffer a huge loss because of its non-delivery. I request that some action be taken for the same.