[Resolved]  Dtdc Courier — Non-Delivery of Parcel and worst service

Address:

Mumbai Suburban, Maharashtra

My parcel was booked on date: 28/09/10 and reached local Vile Parle branch DTDC on date: 04/10/10. It's 08/10/10 now and I'm still waiting for my parcel. Initially, I was having tough time to even track my parcel as the DTDC Tracking wasn't updated. It's only on 07/10/10 that I could some how find that our parcel is lying since 4 days at the local DTDC branch.

Shippment No: Z20643216

Branch Details:
VILE PARLE BRANCH (BO)
GALA NO.7, GROUND FLOOR, PLANET INDL. PREMISES,
CHS, SUBHASH ROAD,VILE PARLE EAST, MUMBAI
MUMBAI 400057 (MH)

When I call up the branch a representative accepts that it is lying there last 4 days and says the reason or delay is no staff to deliver ! That's the last thing you could expect to hear from a courier company. Then why the hell are you running this business? Prompt delivery should be your objective !

This was not the end, the representative in Vile Parle-Main branch was completely adament and iresponsible and started arguing with me, stating this is how it is..... we can't help you! That's ridiculous! The rep. wasn't even ready to give his name and asking me to do whatever I could, but he cannot help!

After arguing for like 10 minutes he gave his name (don't even know if it's true) Mr.Anand Palsemkar.

Because of this delay of 4 days we lost business and the DTDC was not even feeling 'SORRY' for this. This is an example of worst Customer Service....any business could ever deliver. I feel...I can't even call this as a service for that matter. DTDC .......never again!

DTDC sucks !!!