DTDC Couriers — Negligence and Irresponsible behaviour shown by DTDC officials

Address:

Thane, Maharashtra

I booked a package under the consignment number M[protected]in the name of Mrs. Manju Sharma) on the 18th of July 2012 from Belapur, Navi Mumbai to Jaipur reached its destination after 21 dayes (on 8th of August 2012).

When i called up their jaipur office to enquire about the package they told me that the status on their system says that the package has been delivered and signed for on the 20th July 2012, but when i told them that it hasn't been received till 7th august 2012 than they gave me the numbers of the concern person (Mr. HARKESH - [protected]) when i called him up to enquire I was shocked by his reply , he told me the package hasn't been delivered at all because they found it quite difficult to locate the property, to which i asked him if the package is still in the custody of DTDC than how come the status says that it has been delivered? i also asked him who signed for it, to which he replied that whenever we are unable to locate the destination we sign it as delivered and send it back to the head office (which in this case is the JAIPUR C-Scheme head office) so that they can send it back to the source.

I also called up their Jaipur head office and spoke to Mr. Pradeep[protected]/5116844) and also the manager Ms. Khushboo Jain ([protected]) Mr. Pradeep also narrated the same story to me that the status says "delivered". I requested him to call Mr. Harkesh to confirm what’s going on with the package. He called up the concern and was shocked as well after hearing the same reply what was told to me, he also questioned the concern about the status update in the system if the package hasn't reached its destination at all, as I was hard pressing he assured me that he himself will locate the package and get it delivered (on1st august 2012).

I Requested DTDC to provide me with the detailed description as to how and why the status on the system was updated to "delivered" on the 20th of July 2012, when the package was actually delivered on the 8th of August 2012 (as mentioned in their e-mail mail). I.e. exactly after 21 days from the date when I booked the package (on the 18th of July 2012).

This shows nothing but the sheer negligence and irresponsible behavior of DTDC’s officials at Jaipur office what they have showed in delivering the package, due to which I myself had to get involved in tracking my package and to surprise I had to hard press your officials to locate and get my package delivered for which I already paid well in advance on the day when I booked the package from Mumbai i.e. on the 18th of July 2012, but till now I am awaiting a detailed report and when my e-mails remained unanswered I asked them to give me the contact details of their MD Mr. Subhashish Chakraborty, they refused bluntly and said that their company policy doesn’t allow them at all to pass on the MD’s details.

Please note the package which was booked by me from Mumabi to Jaipur on the 18th of July 2012 under the consignment number - M74758335 contained to and fro Jaipur-Mumbai air tickets amounting to circa Rs. 7500/- and an additional amount of Rs.7500/- for all the hassles I have had and the money and time i have spent in tracking and tracing and ensuring the delivery of the package.

In total I am looking forward to a compensations/refund of Rs. 15000/- .


Tushar Mishra
IDBI Intech
IDBI building
CBD Belapur,Navi Mumbai
0091 - [protected]
E-mail – t.[protected]@gmail.com