[Resolved] DTDC — Loss of valuables from courier packet

luckyuhi

from Pune, Maharashtra

Address:

Maharashtra

I booked one courier (well packed) for sending Diwali Gift to my home on 1st Nov '10.
The parcel contained one Richard morphy blender/chopper , few chocolates and
puja items (rice+sindoor). The copy of item bill (and all other contents list) was also attached alongwith.
It was from Kharghar (Navi Mumbai) to Shamli (Pin 247776).
After a very long journey, it reached on 9th Nov'10 . When opened, there were
no item except, 3 rotten apples, 3 cups and 2 glasses, which I never put into.
The packet seems to be loosly packed. So means, the item has been stolen
in between.
I lodged complian with DTDC. But after asking me consignment no., and destination address, no response has come from there side yet.
I dont know, how they care for their costomers.
It was booked on National blue service of theirs, which they claim, delivers within 2-3 days. It took 9 days to deliver, that too in short condition.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Complainant6525726

from Bengaluru, Karnataka

DTDC — Loss of valuables

My friend sent me few sodexho coupons through DTDC couriers. The person who collected the courier didn't mention anything specific about the contents. Three days later, I received the courier, tampered and coupons missing. The envelope had been torn, contents stolen and then again stuck. Upon inquiry, the DTDC guys say that Sodexho coupons are not admissible through couriers. considering the fact that the envelope has been tampered and then delivered, clearly shows their intention. Negligent behavior is one of the traits. Hereby I advise you to please avoid DTDC for sending valuables as well as important documents. Better to use a registered courier who charge you little more, rather than losing your courier itself.

Never ever I'm gonna use DTDC again.

My experience with Professional couriers has been smooth till now.

Anyway its upto the person to select the right service.

Sangeetha Delampady

from Delhi, Delhi

My friend sent me some semi precious jewellery... Well he said it was not that pricey, but then it was purchased from a gold jewelry store. He sent a pendant, bracelet and a not-that-precious chain. When I received the courier, the pendant and the bracelet (I had to pass on the latter item to another friend) had totally vanished and the parcel looked as if it was totally fine (unopened). The chain was fine, but the pendant which was along with the chain was missing. He sent the courier from Agra on 16th July, 2009, Thursday late afternoon and I received it on Saturday, July 18th, 2009 afternoon. And I went to another branch in Double Road (or KH Road) and they said nothing about it except asking me to call the office in Victoria Road! I've been trying to call the main office in Bangalore (Victoria Road) and no one's picking up the phone! my consignment number is Z94298118. And I lost a pendant and a bracelet, which was for a friend.