[Resolved]  DTDC — Loss of documents

Address:

Maharashtra

I sent some of the important document to Bangalore through the DTDC courier service, Chandivali branch, Mumbai on 23rd December. Today is 5th Jan 2012, my documents have not been reached to the spot. I enquired and found that “RTO” was written in the status. When I called DTDC customer care number they replied that “we cannot do anything, you cal that respective branch”. I called that Chandivali branch and after asking several times a person replied very rudely that this has become “RTO”, as there is no person with this name in Bangalore. Bangalore is my native and my parents are staying there in that address. I requested them to send it back at least, they roughly replied me that its in Goregaon (Mumbai) branch, if comes then we will see.

I have been in Hyderabad, Bnagalore , Delhi and now in Mumbai, but this Mumbai DTDC is really providing a worst service to consumers by cheating them. I am shocked by their fraud service here, perhaps they have gone down and already lost their reputation in India. They are just playing with customers in a very irresponsible way but we are helpless. The only way left is switch to other good services. But since its related to important documents now I am ready to approach court or since I am in media I will definitely try to drag them to press. Thank god Blue Dart is there.