[Resolved]  DTDC — delivery not done and refusal of paying back charges

Address:

Thane, Maharashtra

Dear Sir,
We had given an important document to DTDCcourier Prabhadevi Branch for local destination(Details as below) on14th Dec2011,and Rs.20 was charged as courier charges
Docket No:M68890876
Destination:Organon India Pvt Ltd,city link warehousing complex,building no B- 3, Mumbai Nashik Highway,village Vadape,Pincode:421302
We were shocked to know that the document did not reached to its destination ,on the contrary no one bothered to inform us regarding the same.We came to knew on 21st Dec2011 ,that also when we enquired at DTDC prahbadevi branch.Also the person refuse to pay back our courier charges saying it is companies policy, and that we have to give him written complain. We were not informed that the courier doesn’t go at that place otherwise we would not have given the important document to DTDC courier company.?
We would like to claim the losses incurred because of their negligency and also refund our courier charges.
We feel sad and are disappointed to know that the courier of such high reputation can do this kind of things.
We had also given them written complain letter on 22/12/2011.and tried to follow up but in vain.
Again we went at their office they gave us one mobile number Name Beena Madame (mobile no.[protected]) from dtdc and asked us to talk with her,but she is never pick up her mobile.

Please look into the matter and do needful
Your's Truly
Rrahul Savla
(Partner)
For,
HEMRAJ MULJI & CO.

1/415,VEER SAVARKAR MARG,
PRABHADEVI, MUMBAI 400 025
TEL:[protected],TELEFAX:6663 3795
Email:[protected]@gmail.com





Thanking You,
Yours truly,

Rrahul Savla
Partner