E-Meditek Solutions Limited — Claim pending; X-rays missing from office
This is regarding a very unfortunate reimbursement claim (Policy #: 041200/48/08/41/00000039).
I submitted the reimbursement claim on March 4, 2009 to Mr. Bishnu (E-Meditek) and I was told that I can get the X-ray films back in about two weeks after the claim is processed. I agreed as I had to take the patient after three weeks for check-up. I called E-Meditek office to check the status of claim and they said that the claim has discrepancy as we have not received X-rays films. They asked me to send a mail, which I did, but haven't received a reply yet.
I called up the E-Meditek Hyderabad office and they said they will search the x-ray films and get back to me when they find it. It was on 03/23/2009 that I was informed of the discrepancy. They never call back and don't respond to calls easily here in Hyderabad office. Whenever, I call them, they say we are searching and will call you once we find them.
I called Mr. Sumit Gautam on 03/30/2009 who assured me that he will get back to me. I have called him 3-4 times since then, but I haven't heard anything about the X-Ray films. They always promise but never call me back. I also wrote mails to Rohit Soni with no replies yet
I hope everyone understands the necessity of X-ray films as there is no other way a doctor can check the progress made by his patient.
Please help me in getting
1. X-ray films & ECG back
2. Claim amount.
My e-mail id is email@example.com
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+91 12 4446 6600 (Corporate Office)
Plot No.- 577, Udyog Vihar, Phase - 5, Gurgaon, Haryana, India - 122016
E Meditek Solution Tpa - Claim no-OI/IND0/122009/00187029.rs 31000/- amt deducted from claim rs 232853/-.one claim of angiography + second claim of by pass.