Easy Cabs — Breach of Trust. Cancelling after Booking

Address:

Bangalore, Karnataka

I had requested for a cab service from Coffee Board Layout, Hebbal-Kempapura to Nandini Layout on 4th Jun 2011. They sent an SMS confirming the booking with booking No. A[protected]. The call center guy said they will inform driver & cab details 30 mins prior to pick up time. When I did not get the SMS prior to 30 mins, I called up to check and the call center informed that they are trying to get a cab!.. (Then why did you confirm the booking?) At the pick up time, still there was no sign of SMS nor the cab (I have to wait for SMS and then the Cab both to arrive..even number of waiting items have increased). Then I get an SMS, after 10 mins of schdeduld pick up time, saying Due to technical error, they are not able to fulfill the request.
This has happened 5 times before, though I am complaining for the first time now. These kind of public utility companies should be kicked out. We need a drive against trust breachers, similar to a drive against corruption.