Easy Cabs — 2 Hrs delay than booked time, improper communication

Address:

Bangalore, Karnataka

I had booked 2 easy cabs on 17th Aug'2011 for 9:30am - 18th Aug'2011.

I have received booking confirmation with Booking IDs - A[protected] & A[protected]. They confirmed cabs half an hour prior to booked time too with Cab Details (But given chauffeur details were not of Cab Drivers but some related people).

At 10:15am one of the cab reached (after much follow ups) & when we called for other cab - w e got revert that Cab is at Airport right now and so they'll arrange for another cab.

After calling to Easy Cab customer care, they said they'll share new cab details in next 5 mins and cab will reach by next 10-15mins.But we received that message around 10:40am and that cab reached at our place at 11:30am.

On calling in between to Easy Cab CC, an executive said "As one of your cab got cancelled" which was never the case & neither informed.


Booking was for drop @ airport and flight boarding time is 12:40am. In disgust we took another cab from Bus Stop and still not sure will be able to reach airport on time or not.

In case we'll miss our flight, Easy Cab should be accountable for amount equivalent to re-booking new flight tickets as it was due to their so un-professional attitude and sloggy service we went through all this inconvenience.

FYI - When you really need a cab, Easy Cab is a must avoid.