Easy Cabs — Absolutely Unprofessional

Address:

Bangalore, Karnataka

Over the years I have used Easy Cabs many times and I have observed them deteriorating from a high class cab service to something totally unprofessional and pathetic. Here is the current state of the affairs
1. The cab service is good only for airport pickup and drop. If you want to go anywhere else, they simply don't take the booking. They simply tell 'sorry we don't serve there' and hang up.
2. The customer service agents are rude and often talk in a rustic manner without understanding the needs of the customer
3. They can not guarantee a pickup. In fact they keep it safe by saying that the booking may be cancelled as late as just 30 mins prior to the pickup. Many times you get to know about the cancellation only when the cab does not turn up and you call them to clarify.
4. The cab drivers don't want to go by the agency and often solicit the customer to call them directly bypassing the contact center. They don't realize this will severely tarnish the brand name on which they are making their livelihood in the first place
5. The drivers often maintain their cabs in poor condition, don't run AC even when requested, saying it is not working and the worst of all they often keep the meter switched off telling that it is not working and you will be paying them by counting the kilometers on the odometer. So, practically there is no proof that you ever took a cab or how much you paid.
6. Finally most cab drivers are unprofessional, hardly abide by the traffic rules, continuously chat on the mobile while driving, take long circuitous routes to jack up the kilometers disregarding customer's urgency, safety etc. etc.

The situation is such now that even if Easy Cabs is India's largest radio taxi service, its brand image is becoming poorer. At least I can vouch for Bangalore. In effect many people including myself are switching to the old style local-agency based cab services for better reliability. Easy Cabs management should pay enough attention on quality checks and customer satisfaction (in reality not just listening to feedback or conducting surveys). They should understand, in the service sector one unsatisfied customer is not one but many because he influences the opinion of his friends, relatives, co-workers and so on. The damage is of geometric proportions.