Easy Cabs Bangalore — Poor service | |||
I Booked an easy cab to go from White field to RT nagar at 16:44pm today.The pick up time was 18.30. The company sent me an sms with my booking ID. I should have recvd the drivers details 30mins prior to the pick up time at 18:00 but at 18:16 i instead recieve an sms saying that cabs werent available in my area and so the request could not be processed. On calling the call centre the executives have only mouthed" we are sorry for the inconvenience" like trained, enslaved parrots.One of the executives even disconnected the call under the pretext of putting me on hold to find another cab. After calling again and asking for a senior who is also incapable of saying anything other that "We are sorry for the inconvenience" and saying she will lodge a complaint, im stuck without a cab trying to go 20kms from an area where autos or other modes of transport are not available. This isnt the first time easy cabs has left me with a sour experience. On an earlier occassion, they sent a can driver who could not speak any other language except kannada. Unfortunately for locals, there are people who come from outside the state and do not speak the native tongue, just as the state locals go outside and cannot speak that local language. The driver wasnt able to come to a known landmark like Majestic bus stand and he had kept me standing for over one hour. I think this service is pathetic and customers dont mean anything. ABsolutely pathetic Was this information helpful? | |||
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Easy Cabs Bangalore — Easy Cabs - Makes customer's life difficult
Dear Everybody,This is to bring to your notice the easiest way of cancelling a pre-booked taxi service by Easy Cabs. I had made a reservation yesterday from my home to Bommanahalli in the morning at around 11.00 am and i got a confirmation sms message mentioning the booking number as B001403. The reservation was made for night 9.30 pm. To my surprise even after 9.40 pm not seeing any response I called up the service to hear that my taxi booking has been cancelled and according to them they have informed me. (It is surprising that the claim of informing a customer is by a sms (i have not recieved any such sms). The call center just says that there is no Taxi available and hence they cancelled it. How can a reputed Call Taxi do this to a customer by not acting responsibily. Due to this I missed my journey and how do they judge my mental stress occured due to this irresponsible behaviour of a reputed call taxi.
I am posting this for every body's notice as the company needs to unders stand one's agony due to this sudden cancellation without any notification.
regards
S. Kumar
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Easy Cabs Bangalore — MOBILE LOSS
I HIRED AN EASY CAB FROM AIRPORT BANGALORE TO MALLESHWARAM.THE MOBILE WAS LEFT BEHIND AND THE EASY CABS IN SPITE OF FURNISHING THE VALID TRAVEL RECEIPT NOT COOPERATING TO LOCATE THE MOBILE.