Easy Cabs — Health hazardous Cab service

Today (14/09/08) I booked Easy Cab from Nangloi to Gurgaon at 3:15PM. Schedule reporting time was 3:45 PM, but when nobody turn up till 4:00 PM. Then I made a call to Easy Cab regarding the status, they gave me the false info that Easy cab struck in traffic it is reaching you shortly. I repeatedly made call to them at every 15 minutes regarding the status but nobody was able to provide the exact status. Finally Easy cab office ([protected] ) gave me call that you will get the taxi with in ten minutes. Now this time Easy Cab driver ([protected]) gave me a call at 4:45 PM that he is in Nangloi itself and reaching shortly. But finally the driver again gave me a call that 5:07 PM that my vehicle is broke down and he is unable to reach. Then I again made a call to Easy Cab to provide me the other taxi, but they raise there hand. And even they didn't bother to call me. Its the burning example of there unprofessional approach of Easy cab. Its name should be Difficult Cab to justify there services.

Yes, I agree. I have tried to book a cab thru them several times. They ask us from where is the taxi to go where, and as soon as they hear that it is a local fare, they deny to take us. The best part is that I need advice to take them to consumer court. They never deny that they cannot send a taxi for me locally, instead they always say that they are trying to find out the status of a taxi. The woman doesnt even put me on hold, and gives me a reply in a flash..how does their system tell them that information in a couple of seconds? I have an idea of what they do. All the call center people have been advised to tell people who ask for a local cab that please call one hour in advance of requirement. If there is a driver in the vicinity and not doing anything...roaming around then he will take the call. Else you are doomed. They should make it very clear that they do not take local gurgaon fare. Bunch of losers and unprofessional people.

Hi,

Thanks for the prompt response on the compaint raised by us. We are satisfied by the service provided by you in repairing our car for the accident caused by Easy Cab Vehicle : KA 04 C 2898. Also, we would be happy to use your vehicle for transportation.

I would specially thanks Anil for your service.

Regards,
Sowmya.

YESTERDAY I HIRED A CITY CAB TAXI (VERSA) FROM INTL.AIRPORT DELHI TO NARAINA VIHAR, NEW DELHI MY RESIDENCE, I TOLD TO YOUR WINDOW PERSON ALSO TO TAKE THE CAR VIA RIDGE ROAD AS THERE IS A HEAVY TRAFFIC AT NARAINA VIHAR RING ROAD JUNCTURE DUE TO HEAVY BRIDGE CONSTRUCTION AND THE SAME WAS CONVEYED TO THE DRIVER AND HE THEN TOOK THE VEHICLE UPTO DHAULA KUAN AND AGAIN CAME BACK TO RING ROAD DESPITE MY REQUEST TO HIM. THUS HE TOOK 45 MIN.MORE AND WASTED MY TIME AND HIS TIME BUT NOT AGREE TO GO VIA RIDGE ROAD. HE ALSO MISBEHAVE WITH ME AND WAS STOPPING THE CAR ON WAY, THEN I HAD NO OTHER OPTION BUT TO OBEY HIM AS I WAS WITH MY FAMILY. THE TAXI NO. WAS DL 1 RX -6378 AND RECEIPT NO. WAS 7533 DT.21.5.09.HE TOLD ME GO ANYWHERE I AM NOT WORRY I SHALL DO JOB SOMEWHERE ELSE. SO, HE HARASSED ME ALSO. I NEED TO SEE ACTION AGAINST THESE TYPES OF DRIVERS SO THAT OTHERS MAY NOT SUFFER. PL. INFORM THE ACTION TAKEN AGAINST HIM. SANJEEV BANSAL, ADVOCATE.