[Resolved]  Easy Cabs — Improper booking & cancellation without intimation

Address:

Ghaziabad, Uttar Pradesh

I booked a cab on 17th Oct'11 for a pick-up on 18th Oct'11 from Ghaziabad Rly Stn to Indirapuram. The booking was confirmed & booking id shared was: A[protected]. On 18th, I called up easy cabs to check the status at 8.00pm n was told that the booking was confirmed & I would get the details of the cab at 9.30pm i.e half an hour prior to the pick up time. I cdalled up at 9.15 and was told the same. At 9.40 when I got no details, I called up to check the status once again and was told the booking was cancelled due to non availability of cabs. I questioned why was there no cab since I had made the booking 24 hrs in advence & was told that this was a standard procedure they followed. I was stranded at the GZB Railway Station at 10.00 midnight. When I asked them to ensure a cab was there, they sent me the details of a cab that would take atleast 45 mins to reach the pick up point. Would like to reiterate the fact thet Gzb is hell for women, especially at night n easycabs should not have taken the booking if there was unavailability of cabs, This way they almost put a women passenger's safety at risk.