[Resolved] Easy Cabs — Last Minute Cancellation of Booking

g29shilpi

from Gurgaon, Haryana

Address:

Delhi

I made a booking on 16th June 2013 for 17th June 2013, 08:20 AM from the easy cab website for Delhi to Gurgaon. Immediately I received a conformation message for the same (Booking ID A[protected]. Next day morning around half an hour before my booking time I recd. the conformation message again along-with the driver details. At 8:15 when I was waiting for a call from the driver, I recd. a message stating that my booking has been cancelled due to non- availability of cabs. I was completely clueless how could this be done. First my booking was conformed and at the moment when I had to leave it was cancelled. It was raining very heavily that day and I had a very important meeting in Gurgaon.

Having no other option I called up easy cabs and asked them to provide me with an alternative cab to which they responded with an apology for not being able to provide me with a cab, they simply declined my request.

Somehow I got a easy cab driver who agreed to take me to Gurgaon but it was already 9:00 AM. But by the time I reached there I missed my meeting.
I had to face so much mental agony because of this.

This is such a horrid situation. It is just not acceptable.
I want them to compensate me for the hard time I had to face because of there unethical conduct.

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Aug 14, 2020

Complaint marked as Resolved

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Comments

Maltesh

(un) Easy Cab service — Cancellation of booking

I booked a Easy Cab taxi in evening at 10:30pm on 26/10/2009 and Ref No. B000352 for going to Bangalore City Railway Station in next day morning at 5:45am. In morning at around 4:45am I got a sms saying that booking has been cancelled due to unavailability of cabs in this area.
Then my Q is Why they conformed me in the evening? My whole reason for making reservation was to get confirmation or else i could make alternate arrangements. When I contacted back, the response was same thing.. where as I could see many easycabs standing infornt of my building. I think they do not get enough money from Marathahalli to railway station as compared to airport. Hence they are playing this game! They just cut sorry figure all the time! How can we go to railways station so early morning with taking small kid! Because of this there was so much panic and we almost missed the train . What is the level of reliability these operators have? Who will be responsible for consequences? What is the control govt has put on these kind of services? This is so irresponsible.

inderjeetsk

from Ajra, Maharashtra

Easy Cabs — cancellation of booking

Hi,
myself Inderjeet Singh Kunner, booked a cab on 6th oct, 10:30am for 11:30am. I was told that i will get a confirmatuin within 15 min. I waited till 11:00 am, called back them & asked for confirmation but this new exec told me to wait, within 15 min i will get confirmation. At 11:30 i called back again to know the status, and was surprised to know that the booking was cancelled.
The question here is : 1) if they did not have a car to service me, then they should have cancelled the booking in the first 15 minutes, giving me a chance to book a cab elsewhere. 2) they take a time of 15 min each time, but do not revert back, so it again becomes a call for us to make and remind them. 3) after waiting for 1 hour, that is from 10:30 to 11:30, my time of departure, i am being told that the booking cancelled, so what am i to do with my scheduled programme? Is the company pay me for any damages caused to me due to my non-fulfilment of obligation because of the easy cabs incompetence.
Upon it when i ask the exec. For the physical address of the agency she was unwilling to do so.
I want this kind of incompetent & non-proffessional radio taxis to be taken off the road or else be punished to derer them doing this kind of non-service next time.

Regards
inderjeet singh kunner
booking ID dated 06 Oct 11:30 is A[protected]. Complaint no.: 0401
Cell no.: [protected]