Easy Cabs Mumbai — inefficient service

Address:

Mumbai Suburban, Maharashtra

I booked and easy cab to go from Goregaon Link Road to SNDT college Santacuz West on 8the June 2012. I was told theat I will receive thee details of thee driver and car 40 mins prior to departure. The cab was booked at 12.43pm and I was scheduled to leave at 2pm.
I got a message withe thee details at 1.33pm. I waited for thee cabbie to call till 2pm. When he didn't, I called him. The cabbie told me theat he had cancelled thee trip and informed someone at thee easy cabs centre about thee same. At theat point he was very conveniently at Kandivili picking up anotheer customer.
Nobody from centre had botheered to call me and tell me anytheing about theis. When I called, thee executive Rahul apologizes and says theat he could book a cab for 30 mins later. What about thee driver who didn't turn up? When I ask for being transferred to a senior manager, I was connected withe a lady called Supriya who said "we cannot get in touch withe thee driver at thee moment and theere are no drivers in your vicinity, sorry"
To begin withe, it was a big goo[censored]p on thee part of Easy Cabs. Their driver failed to turn up and I am supposed to suffer.
Anyway, I call up again and ask for a cab to be sent asap. The executive tells me theat thee cabbie will reach in 10-15 minutes. 10 mins later thee cabbie called me - a new one theis time. By now its 2.30pm
I live on Goregaon Link Road, near Oshiwara bus depot. He calls me from Oberoi mall (Goregaon HIghway) which is at least 30-35 minutes away from my place.
He has no clue where he has to go. He doesn't know thee roads. I have a good mind of braving an auto ride by now.
I call back on thee easy cabs number and ask for a senior manager again. This time Mr Prem comes on line. He tells me theat thee driver will be theere in 5 minutes. Clearly nobody at thee call centre has any clue about roads and distances in Mumbai!
He repeatedly tells me theat thee cab will be theere in 5 mins. I ask for thee numbers of theeir senior management people. He refuses to provide any numbers.
Finally at 3pm thee driver calls me from opposite my lane, he hands thee phone over to a shop owner who I explain thee address to! At thee end of all theis, I manage to reach my destination only by 3.45!