[Resolved]  Easy Cabs — non committed service.

Address:

Mumbai City, Maharashtra

My cab booking was confirmed. NO. A09700436 dated 27.09.2013. I did not get the car as promised. I have already sent the complaint to your customer care & marketing on this subject giving all the details of my communication with ypour booking staff. All these years I was using EASYCAB as my preferred car rentals. Even all my family member use Easycab. But now we will have to shift our fpreference to some other unit as EASYCAB now is not at all trustworthy. You are not committed to your service NOR you give any importance to the complaint from the customer. Mere talk on phone/moble is not going to improve or repair the damages caused by yur irres[ponsible actions. I am totally dis-satisfied with your service. In your booking confirmation no. SMS you say that if you fail to provide the service you will give next ride of Rs.500/= free of cost. Do you really mean the same or is it a fooling marketing tactic. PLEASE NOTE I AM A SENIOR CITTIZEN FO MORE THAN 65 YEARS OF AGE. You must also realized under what citrcumstances I must have undergone when I was told that the car can not come to pick me up on time ? That to when I was tracvelling with my wife, who is also a Senior citizen. It is really painful; to right to you as my complaint was not at all attended nor you are committed to your promeses given thru SMS. What I received was my complaint no. 65333 dated 01/10/2013. a reward for the trust (?) for your so called prompt services. Therefore, WE all from my family hereby declare that no one will use EASYCAB hereafter & circulate this letter's copy yo all our contacts. I shall also report to the consumer forum & RTO on this matter. It may be put on facebook & twitter if you do not act on this letter. Hope good councel prevails. ARVIND WAKKAR [protected]