[Resolved]  eBay India Limited — Product not received as described in system and received a Stone in place of Nokia E63

Address:

Mumbai City, Maharashtra

I am Jaymin Patel.
I have booked one product (Nokia-E63 mobile Brand New) of Rs 7190 /- price on 19/08/2011 in eBay system and payment was done by ICICI online banking ( A/C No[protected] and Money transferred to eBay account for Nokia E63 brand new hand set.
On 19th August 2011 same parcel was dispatch by eBay seller Suraj Raj Vazirani of M/S Maniac. Consignment Number is D06400721 deliver to me, Mr. Jaymin Patel in Jamnagar – Reliance Township Motikhavdi.

Unfortunately the parcel was delivered to my house on 23rd August 2011 with stones inside the box instead of Nokia E63 handset.

Immediately, on that day itself a complaint has been launched in eBay system with No-58000. As per eBay’s system after a 48 hrs respond should come but I waited for 48 hrs then after call many times to help line EBay/Seller and DTDC office but I didn’t get any reply from eBay or Seller or DTDC. Finally my complaint got rejected by EBay on 07th September 2011 by his floor supervisor Mr.Aniket without conformation taken from me.

After rejected my refund request by EBay I many attempts by means of phone calls and mail communication to ebay and DTDC more than 100times

I have been trying calling those people several times daily, but whenever I say I talk to concern person Mr.Aniket they tell me I noted in system He will call within 24 hours either disconnect the call or direct me to call seller and DTDC courier

EBay response:-
We are not responsible for the same but we will request you to check with seller and Courier Company.

As per eBay’s policy, eBay guarantees that product should be reached to the customer as per description in the system (as shown while booking).

DTDC and Seller yet not response…. These people are cheaters and fraud

I am daily follow-up with EBay/Seller and DTDC Courier but ten not response from any one of them…

Request to help me.
Contect No-[protected]