[Resolved]  Electrolux Air Conditioner — Worst after sale service

Electrolux Air Conditioner — AFTERSALES SERVICE PROBLEM

I purchased one air conditioner of 1 tonn window from Great Eastern, Garia. But unfortunately when I am asking for servce then I am not getting it from Great Easten as well as from Electrolux. The phone nos. of Electrolux given in the warranty card as well as in bill rae not valid. Great Eastern is not responding of our service request and telling us to contact to service center but not ale to give proper contact details.

Sir,
Reference to above mentioned complaint I have many regrets to write that as of today i.e.04.07.09 I am unable to hear from you in spite of regular reminder dated 25.06.09 (mr.rehman), 02.07.09 (Mr diviij)and 04.07.09 (Mr rehman) and many request to them as well as dealer M/s Unique Enterprises Malviya Nagar New Delhi.

Sir, as requested many times your goodself are again requested to kindly help once again to repair the defect in air conditioner however, previously I am very thankful for the replacement done on 1st May 09 after about 40 days regular request of remove the defect the earlier AC.

This is very strange to see the after sales service given by you to me as a customer and I strongly submit the my complete dis-satisfaction to your product. But, again you are reqeusted to kindly do necessary action in this regards immediatly.

Regards
Nitin Agarwal [protected]

ac problem no service center phone no, chandigarh, panchkula

Dear Sir,
like many of you I am also sufferer of poor after sales service provided by the company, i purcased Elocltrolux 1.5 tr. A.C. from a local dealer in Luckknow three year back, but till date no engineer has ever visited to to check the performance of the product. i had faced many problem with the product, but was unable to find company service centre. I tried to get the information from the dealer who supplied the product, which inturn informed me that since they have left the agenncy, they will not be able to help, somehow by contacting few A.C. dealers they have infored about one service centreat Nirala Nagar, Lucknow, on contacting them i was informed by the service centre that do not take service of A.C.hence till date I am not been able to find company service centre. my A.C. is regularly giving trouble, i dont know to whom should i contact and how to get the things setright. but this Electrlux experiance has taught me a lesson that any product should be decided only if proper after sale support is assured and available. If any body from ELECTROLUX is by chance read this mail, kindly contact me for redressal of my problem. AK SRIVASTAVA lucknow Mob [protected]

my .80 ton eloctrolux ac complaint is pending since july 2009, it seems they do not have pcb board switch.which needs to be replaced for my ac.i congragulate the co for being able to still sell thier products in the market inspite of the shoddy performance of thier product and service.
MORAL OF THE STORY - NEVER BUY ELECTROLUX.


PRADEEP GOGIA
[protected]

I purchased an eletrolux 1 ton ac from viijaysales mumbai, within two months the ac started giving problems, i called the service center they assured me of looking into this matter and sending the person as soon as possible which was not done, i called them everyday after the complain, atlast a person came to the place and said there was a problem with some gas lekage, which he told that he would do it the other day or one day later but was not done also, so i called the the service center again and i am sorry to say that they dont know how to talk to clients, i also had a talk with Mrs. Sawti who says she is a manager but she couldnt help and jus kept on saying that " i am trying my best" when i asked her to transfer the call to some higher authority she gave me the number of some ac repairs services who works for electrolux this was the worst thing which i have ever come through, i called her again and she did not come online to talk to me n kept me on hold for long, and even after that she didnt had a courtusey to call me back.

i am requesting you to please look in to this matter or i think i have to take it more further.

regards,

Nishit Thakkar.

[protected]@yahoo.com

my self bajit . i have 9 years exp. in ac mechanic .please contact me[protected]

Elotrolux Air-condition — service not getting

Reaspected sir,
i was complain that i required service for my A/c i was complain ur call center on 13th march 2010 the complain no Asm [protected] then i again complain on 17th march 2010 the complaion no was Ahm[protected] on 19th as well as 22nd morning 9.15AM. to 9.45AM i talked to this person are ASHISH REKHA, NITIN, MANOJ, AND SWATI they r give wrong information as well as wrong commitment that they give me service within 2 or 3 hours but then again called to ur centre i talked to SACHIN, SHREE, AND ANUP ON 22nd noon the time was 1.30p.m to 1.45 p.m they spoil ur market image as well as ur brand name this is ur service i think so i was mistake to purched ur brand with trust i do not suggest any body to purchase this videcone brand i[censored] have any coutsey to give and satisfied ur customer then take intrest other wise ????

I am having Electrolux AC model EA18SCRDA1 split type.The AC was running well last 1 year and suddenly a problem has occurred.When ever swithed on with turbo cool the compressor seems to be switched on alongwith functioning of O/D unit fan.But there is hot air instead of cool air coming from the indoor unit.Please do the needful in early repair of the AC.my contact no [protected]

dear sir
i have taken a electrolux ac, I am facing problem with the remote.
I am not able to contact to the customer care.
Please give me the customer care number.
I want to buy a new remote.
I too don't know why the remote giving problem.
Please contact me for more details.
[protected]
[protected]

Dear All,
I have purchased 1.5 ton A.C. from M/S Veera electronics Aundhgaon Pune on 7th March 2010. It is under repair till today with different resons. It is not worked a single day. The total cost is Rs. 20, 000/- This is very sameful & sameful for this co.
I tired with delear & call center for dialling & dialling.
Thanks.
S.R.JOGDAND
NCL
PUNE.

Hi,

In our firm a electolux AC 1.5 tonnes not working,
My address is Rajendra Path, Kadamkuan, Patna, Near Rampyari Dharamshala.

Kindly Resolve the Problem to needful one.

Thank You,
For Barjatia Associates,
Kumar Balajee
[protected].

Electrolux/Window AC — taken money and no service given

I have given a request for servicing of my AC to the call center no. on 27th March. the engineer visited my place on 28th and done the same. as there was a pover cut we were not able to check whether the AC was working properly or not. the engineer convinced me to pay RS. 350 as a service charge and told that the AC will be working properly and in case there is some problem i can call him and he will visit me to rectify the same. as soon as the power came we checked the AC and it was not working properly. after that when we called the engineer he didnt turn up and again i had called the call center and informed them about this. then the engineer visited us and checked the AC and told there is a part to be replace and will be getting the same in 2 days. still 5 days are passed and i have called the call cernter and the engineer directly more than 100 times and have still not got proper response from them. they have my money and is still not giving proper service... infact now when i call them they start speaking in telugu as they know being a sikh i will not be able to understand and will have to disconnect the call. my complaint ref no are: HYD[protected], HYD[protected].

Dear Sir,
I am purchased a 1.5 ton AC from M/s Sabarval Electronics co., Faridabad.
There is a problem in compressor.
My address is A-479, Dabua Colony, N.I.T.Faridabad.
Please do the needful.
Rgds
Pradeep Kumar.
[protected].

Never buy electrolux/videocon products. This company is making more money by providing after sales service than by selling the products. they know that the customer doesnot have other option once he/she buys their product. They are following unethical business practices. The customer care and the third party servicing agency has no coordination between each other.

Hi i am Neeraj Ratra residing in patparganj Delhi-1100092, have a problem wth my electrolux arconditoner.There service support is pathetic, horrble I will never ever advice any one to buy electrolux product.

I bought an electrolux air conditioner around 4 years 6 months back from KBM electronics Laxmi Nagar, its compressor is stll under warranty as it came with a 6 year warranty at that time, this year its gas got leaked yhan i registered a complaint at there service center[protected] and from there call went to the local area service center which is based at Chander Vihar in East Delhi. The service center people came and took the AC to theire center for repair as per them its back condenser coil was damaged along with the gas leakage problem.I told them to fix it up it took 15 days for them to repair that AC, they charged me Rs 4500 which is apprx 33% of the cost of new aircondtioner.It worked fine for one day after than i spoke to Mr Adesh i think he is the main incharge of that service center on the following NO [protected], [protected] he did send some engineer once but that person was not able to reactify the problem and left saying Sir is company kay AC's aise hi chalte hai, which is rideculous after that i made several calls to this service center but all in vein no body is ready to fix up the problem and i as a coustomere feel like cheated by the company.
Today also its been more than one month we all in the family sleeps in one room where we have one Voltac AC working.

Seriously i am thinkng that i did a mojor mistake by buying an electrolux product.

If you can not give us the proper service than why do you sell.

See if some body can help me out will be great.Other wise i've to take some other action.

Electrolux / Electrolux window AC — poor after sale service

COMPLAINT NO : DEL[protected]

I AM REALLY FACING THE AFTER SALE SERVICE PROBLE FROM THE COMPANY( ELECTROLUX INDIA), WE HAVE A WINDOWS AC FROM THIS COMPANY WHICH IS FAULTY DUE TO FAN MOTOR, THE COMPLAINT HAS BEEN LOGGED ON 11 MAY 2010 BUT THEY HAVE NOT TAKEN A PROPER ACTION AND EVEN THEY ARE NOT PROVIDING AND GOOD SUPPORT.

I m having same problem from electrolux 0.8 ton ac i complaint and one of the guy who came from electrolux and take from me the visiting charge he went back now it all most two weeks no replay and I call him lot of time he is not answering properly it is a bad experienced for me. if any body can help me please contact
[protected]

Electrolux Air Conditioner — preventive maintenance not carried out

I have purchased an Electolux A/C on 06.02.2006 from FREEZE LINK,HAFISHA ARCADE,XI/590/5
CHETTIYANGADI JUNCTION,THRISSUR-680001.On purchase company offered me a free preventive maintanance at 4 intervals.But they have not even visited a single time during the last five years.
The A/C is not working now and compressor brokedown.No service has been done by anyone from ELECTROLUX also even after repeated calls of request.

Ranjish M G
Mukkulam House
P.O pullor
Kerala
680683
Mobile [protected]

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