[Resolved]  Electrolux — BAD AFTER SALES SERVICE

1.I had purchased an Electrolux Micro Oven 25 Ltr Convection on 19/10/2006 vide Memo No. BA/CR/0375 of M/s Balaji Agencies, Kacheri Road Rourkela, Orissa. The details of said is as per below :-
a)Model EM25EC86SL
b)Serial No.[protected]
c)PNC No.[protected]

2.At that time M/s Balaji Agency is an authorized dealer of Electrolux

3.After gap of two years the same Micro Over Cum convection was started giving problem, particularly the Touch pad Switch.

4.On 25th December’2008 I raised a complaint to M/s Jai Balaji Refrigeration & Co., DM/31, Basantinagar, Rourkela-769012, Orissa, who is an authorized service center of Electrolux.

5.Immediately there is a response from M/s Jai Balaji Refrigeration and they have changed the PCB and Touch pad which cost Rs.2450/- including service charges. I have paid Rs.2450/- as per Job Order bill dated 29/12/2008 against Job Order No. JBRC/131/08-09 of M/s Jai Balaji Refrigeration and they have handed over the Micro Oven to me.

6.But the very next day i.e. 30th Dec’2008 it started giving same problem. Again I have rushed to M/s Jai Balaji Refrigeration with the problem. They have visited to my house and taken back the PCB and Touch pad for replacement.

7.After 30th Dec’2008 the main problem started, every week I have rushed to M/s Jai Balaji Refrigeration and every time I got a response from Mr. Nayak (Ph.no.[protected]) of M/s Jai Balaji Refrigeration, a new PCB is come from Bhubaneswar which will be replaced. I have rushed to M/s Jai Balaji Refrigeration almost 15 times till today even though my broken right leg. I have also telephone Mr. Nayak in his phone no.[protected] about 30 times, almost 80% time he has avoided to talk with me.

8.Finally on 28.02.2009 after gap of two months Mr. Nayak of M/s Jai Balaji Refrigeration has confirmed be over phone that my Micro Oven convection is not repairable, PCB of the same model of Electrolux is not available in the company, he will returned my money.

9.In my opinion first time M/s Jai Balaji Refrigeration has not changed my PCB, only he has cleaned the same old PCB. This is the after sales service provided by Electrolux to his Customer.

I am not able to find email address of Electrolux company where I can file the complaint directly and enquire as to why Electrolux company has so poor in after sales service when repairing is concerned. Please help me in this matter. My Email Address is [protected]@gmail.com, Phone No. is 91-[protected] and my address is Qtr. No. M/141, Chend Colony, Rourkela-769015.