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[Resolved]  Electrolux — BAD AFTER SALES SERVICE

1.I had purchased an Electrolux Micro Oven 25 Ltr Convection on 19/10/2006 vide Memo No. BA/CR/0375 of M/s Balaji Agencies, Kacheri Road Rourkela, Orissa. The details of said is as per below :-
a)Model EM25EC86SL
b)Serial No.[protected]
c)PNC No.[protected]

2.At that time M/s Balaji Agency is an authorized dealer of Electrolux

3.After gap of two years the same Micro Over Cum convection was started giving problem, particularly the Touch pad Switch.

4.On 25th December’2008 I raised a complaint to M/s Jai Balaji Refrigeration & Co., DM/31, Basantinagar, Rourkela-769012, Orissa, who is an authorized service center of Electrolux.

5.Immediately there is a response from M/s Jai Balaji Refrigeration and they have changed the PCB and Touch pad which cost Rs.2450/- including service charges. I have paid Rs.2450/- as per Job Order bill dated 29/12/2008 against Job Order No. JBRC/131/08-09 of M/s Jai Balaji Refrigeration and they have handed over the Micro Oven to me.

6.But the very next day i.e. 30th Dec’2008 it started giving same problem. Again I have rushed to M/s Jai Balaji Refrigeration with the problem. They have visited to my house and taken back the PCB and Touch pad for replacement.

7.After 30th Dec’2008 the main problem started, every week I have rushed to M/s Jai Balaji Refrigeration and every time I got a response from Mr. Nayak ([protected]) of M/s Jai Balaji Refrigeration, a new PCB is come from Bhubaneswar which will be replaced. I have rushed to M/s Jai Balaji Refrigeration almost 15 times till today even though my broken right leg. I have also telephone Mr. Nayak in his phone no.[protected] about 30 times, almost 80% time he has avoided to talk with me.

8.Finally on 28.02.2009 after gap of two months Mr. Nayak of M/s Jai Balaji Refrigeration has confirmed be over phone that my Micro Oven convection is not repairable, PCB of the same model of Electrolux is not available in the company, he will returned my money.

9.In my opinion first time M/s Jai Balaji Refrigeration has not changed my PCB, only he has cleaned the same old PCB. This is the after sales service provided by Electrolux to his Customer.

I am not able to find email address of Electrolux company where I can file the complaint directly and enquire as to why Electrolux company has so poor in after sales service when repairing is concerned. Please help me in this matter. My Email Address is [protected], Phone No. is 91-[protected] and my address is Qtr. No. M/141, Chend Colony, Rourkela-769015.
Complaint marked as Resolved Aug 14, 2020
Complaint comments  2 CommentsShareTweet


AirTel — deactivation

i want to deactivate my service for which airtel is charging RS10 for 3 days my mobile no is [protected]
The In charge Support System


With due respect I wish to say I have purchased one eletrolux fridge 240D on 30.10.2005 from M/s Jalan Musical Centre, Shaktinagar, Distt- Sonebhadra, U.P.- 231222, Authorized Dealer . I would like to bring into you kind notice that right from beginning, fridge was having problem of sweating (when getting defrost ice melts and water drains inside of fridge) . Several complaints were done at Shop (Jalan musical centre), and accordingly technicians came also for approx 10-15 times but the problem could not be resolved.

Last month it was told to me that my fridge will be replaced with new one. For that I have to submit my existing fridge and new fridge will be delivered within one month.
On completion of approx one month when I asked about the fridge, employee of M/s Jalan Musical Centre told me that officials from Electrolux distributors, at Varanasi wing will contact me . Since nobody from Electrolux distributors contacted me, I contacted to Sh Ashish & Sh Vivek, Area Manager Varanasi division, Electrolux. They told me that since fridge was being used since 3 years, depreciation cost will be charged from me and for refund of balance amount I have to choose any product of elctroux.

My question is

When problem could not resolved within one year guarantee period why fridge was not been replaced at that time.

When old fridge, to be replace with new one, was carried from my house, why it was not told to me that depreciation cost will be cut.

Now since two months no action hasben taken

Kindly look into this matter otherwise I will take further necessary steps.


Vikas paranjape, MOB No:- [protected]

4-C-10 Vidyut Vihar colony
NTPC Singrauli
PO – Shaktinagar
Distt- Sonebhadra
UP 231222

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