[Resolved] Electrolux Kelvinator — Unsatisfied Customer Service | |
Sir/Madam We have been facing a problem with our Elertrolux-Kelvinator Ozone refrigerator from the past few days.Deep fridge section of my refrigerator is working properly but the other half is not working at all, i.e. no cooling at all in the fridge section.I complained at the customer care number around 15 days back and a service man also came from their side but as he was not having the required part that time, he asked us to get that part and said he would come and replace that part.Since then we have been calling that person and he replies that i'll be coming today, tomorrow...the same reply everyday.But still that man hasn't appeared.After getting so much bothered we again complained two days back and this time another man came and said i'd not work on this refrigerator as it is a Electrolux product and he was a service man from Kelvinator.What the nonsense was that???If Electrolux Kelvinator is one company now then why couldn't he work on our product.??? and even if our refrigerator is a Electrolux Kelvinator product, then why??? After taking too much trouble, dialing the customer service number 20 times a day we get connected, and still not getting the proper response and service.Till date my refrigerator is in a non working condition. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 3 Comments | |
Comments
I regret to inform that I bought Kelvinator Refrigerator in 2006 with a view of reputed Company and durability, but your local dealer Max Electronics, Bagalkot (Karnataka), after several calls also he did not care to receive the complaint and attended the repairs. After one year of purchase, I found door defect and informed him, but he did not solve it. Since many days cooling is not getting done and now refrigerator is not useful. Please look into the matter and do the needful immdtly.
Reply
Electrolux — Unsatisfied with the Customer Service
I had purchased a refrigerator from "Next Retail India Ltd, Next New Aundh, Aundh, Pune - 421007" with Bill No 01197, dated 16.01.2010, Product Code "REF-EKL-280LT-EDL284-PCM,FF-EG". The product came with a scratch in the Side Bottle Tray and person have delivered the product with confirmation that the tray will be replaced with in a week. When contacted after a week, they asked when the complaint was launched and found that the complaint has to be placed with the Company and no one has done it. After conitnuous followups, technician came and verified and informed that a complaint has been launched and it will be replaced with in 15 days. When again contacted, the complaint has been closed with a note that part is not available and a new complaint has been launched and still now it is pending.Now a new problem is that colling is not working and it has become a show piece. I am really repenting "why did i purchase an electrolux product and that to from NEXT. Is there any one to resolve the issue.
Dear Sir/Madam,
This is to inform you that, I had purchased a Kelvinator refrigerator KSP204, INVOICE NO. 646 on 17 Feb-11, from Electro Cottage 40, Sheo charan lal road, Laxaman Bazar, Allahabad, after a month it stop functioning, I have made a complaint to the company in their toll free phone number [protected] on 12th may '11, as my Kelvinator refrigerator is not functioning. No any service representative attended the problem against the complaint. I got a message from company service centre Mr. NAZER ([protected]) will attend complaint number VAR[protected] within 48 hours.
Today is 04th June whole summer session is going to change into rainy and no one from company's side has attended the complaint. In the mean time I have talked to their customer care many times. All the time customer care executives told the same thing that my complaint will be attended very shortly.
I am making this complaint to you as no one from the company is listening my grievance properly. Please look into this matter urgently. For any kind of information feel free to contact me through my email id or mobile no. which are given below.
Address where refrigerator problems need to attend:
Rajesh Jaiswal S/O Mr. Rampyare Jaiswal
Village Post- Jawa, Tehsil Teonthar,
District- Rewa, Madhya Pradesh
Pincode: 486 223
Mobile No. [protected], [protected]
Email : jaiswal.rajrel.[protected]@gmail.com
Best Regards,
Rajesh Jaiswal l AM (Engineering & Planning) l Reliance Power Ltd lShahjahanpur (UP) l Cell +91 [protected]
** "A diamond is merely a lump of coal that did well under pressure"**
This is to inform you that, I had purchased a Kelvinator refrigerator KSP204, INVOICE NO. 646 on 17 Feb-11, from Electro Cottage 40, Sheo charan lal road, Laxaman Bazar, Allahabad, after a month it stop functioning, I have made a complaint to the company in their toll free phone number [protected] on 12th may '11, as my Kelvinator refrigerator is not functioning. No any service representative attended the problem against the complaint. I got a message from company service centre Mr. NAZER ([protected]) will attend complaint number VAR[protected] within 48 hours.
Today is 04th June whole summer session is going to change into rainy and no one from company's side has attended the complaint. In the mean time I have talked to their customer care many times. All the time customer care executives told the same thing that my complaint will be attended very shortly.
I am making this complaint to you as no one from the company is listening my grievance properly. Please look into this matter urgently. For any kind of information feel free to contact me through my email id or mobile no. which are given below.
Address where refrigerator problems need to attend:
Rajesh Jaiswal S/O Mr. Rampyare Jaiswal
Village Post- Jawa, Tehsil Teonthar,
District- Rewa, Madhya Pradesh
Pincode: 486 223
Mobile No. [protected], [protected]
Email : jaiswal.rajrel.[protected]@gmail.com
Best Regards,
Rajesh Jaiswal l AM (Engineering & Planning) l Reliance Power Ltd lShahjahanpur (UP) l Cell +91 [protected]
** "A diamond is merely a lump of coal that did well under pressure"**
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
47%
Complaints
937
Pending
0
Resolved
444
+91 22 6117 1000
Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
View all Electrolux India contact information