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[Resolved]  Electrolux Refrigerator Model Dff 44 — Malfunctioning and no service support

I purchased an Electorlux Refrigerator (Model DFF 44) from a dealer (Madhu Electronics – Tel[protected], [protected]) in Nashik. While purchasing this refrigerator the dealer promises every thing about service etc. Since past 3/4 months its auto-defrosting mechanism is not working. When informed to the dealer, he first said that Electrolux service centre in Nashik is closed and he could not help. He sent a service mechanic of LG who brought in another person Mr. Sant, to check the machine. He forcibly opened the back side of the deep freezer and could not find the fault. Finally he said "it is not my profession, I do it as a hobby."

After few days we got hold of another expert, who checked and diagnosed that one of the PCBs which controls the auto-defrosting mechanism has failed and needs to be replaced. Since last over 2 months he has not been able to get that PCB and we have to be careful in operating the refrigerator by switching it off frequently to avoid over frosting.

I am now really fed up with this situation. It is unfortunate that in India and particularly in smaller cities like Nashik the customers are taken for ride by such dealers. I am also not able get the service centre contact details of Electrolux where I could register the complaints. I would appreciate what ever help this forum could provide.
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Complaint marked as Resolved Aug 14, 2020
Complaint comments  3 CommentsShareTweet

Comments

Electrolux Fridge — No service support

I have purchased one 305 Liters Electrolux fridge in Y 2004. During the first year I have faced several problems and after so many follw ups with the company I got my problems resolved by 2006. Again in September 08 similar trouble started, I have registered complaints two times and the ersons comes for servicing do not know to service the problem and they leave the problem as it is and till today no progress.
hi,
the "high temp freeer" on my electrolux frost free DFF44 is currently on because of which the stuff inside the fridge in not getting cooled.the ice inside is melting fully.
i need a permanant solution for this problem
please let me know how to switch off that high temp freezer light.
thank you,
Mohit Hirlekar
9th May, 2009.

Electrolux/Fridge — NO SERVICE

I HAVE REGISTERED A COMPLAINT REGARDING MY FRIDGE.ON 12/07/2011.BUT NO SERVICE WAS GIVEN TILL DATE. NO SATISFACTORY REPLY ARE GIVEN ON TEL NO.[protected].
IF A COMPANY CAN NOT GIVE PROPER SERVICE IT HAS NO RIGHT TO SELL THE PRODUCTS.
ALOK JINDAL
[protected],[protected]
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    Electrolux India
    Customer Care Service
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    55%
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    Electrolux India Phone
    +91 22 6117 1000
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    Corporate Centre, 5th Floor, Andheri Kurla Road, Andheri(East), Mumbai, Maharashtra, India - 400059
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