Electrolux India Complaints & Reviews

I have a problem in my Electrolux front load salsa care washing machine... I registered a problem and was expecting some technician to solve it... After couples of days one technician came over, looked at the machine and said machine is too heavy I cant do it alone. He said said he will come next day... For seven days i have bern waiting for the service...nobody arrived... Finally i gave a call to cust care center again... The lady was very bad at communication, she said the complaint is cancelled and dont know the reason. They dont even send any msg related to complaint registered... I am still waiting for the service

Washing Machine Model Elita ET 60EGGL purchased on 3rd Jan-15 with a warranty period of 2 years. Machine got down on 23rd Nov-2-16 and put the complaint with Electrolux int he last week of Nov-16.

Service person visited twice or thrice during Nov & Dec, 16 but the visits were in vein. Mean time one person informed that to change the base of the chamber by paying Rs.3800/- approximately so that the machine can be set right, which we refused since the machine was under warranty till 3rd Jan-17.

Since then we are following up with Electrolux every week, just to get some vague reply from their Service personal.

For the last two months we are hearing from them that they are very much regretted and is going to replace our machine shortly. But now we annoyed to hear that they are ready to replace the machine only if we pay them depreciation of around Rs.3800/-, which we naturally refused to accept.

Since the machine was purchased for the use of the only residents of two old aged couples of above 70 years to meet their day to day lively activities, and could not serve the purpose but cheated repeatedly by wrong commitments by Electrolux, we herewith put our claim for Rs.1, 00, 000/- being the labor cost and mental stress incurred for washing the clothes as well as the breach of contract by a trusted organisations like Electrolux.

I had registered a washing machine(Elecolux make) complaint on 08.03.17, technician came & servicing could not done due to unavailability of spares. They told to provide replacement. Today11.04.17 electrolux service in charge Mr.Pramod (Ph:[protected]) called me & to be paid Rs.1900/- more to getting replacement of another model. Why should i pay extra money for replacement?

Bought in October 2004 in Chennai. After a few years of good performance in 2014 year second half experienced no cooling and no ice formation as coil was frosted up. No trace of authorised service provider. Local technician traced problem asked for change of PCB. Spent Rs10000. In beginning 2017 local technician responded after several attempts. He has taken PCB for repair and no response even after a month and numerous tel calls. Bought a new Haier 303 litres fridge. Dealer said exchange of old DFF will give me Rs2000 that too after bargaining. A good electronics person should be able to repair the PCB. A fridge mechanic should be able or be trained to convert to a conventional fridge eliminating PCB. All our ITIs and IITs if they address this problem there can be lot of savings and avoidance of electronic plastic and scrap metal pollution of environment. May God help the ivory tower professors and teachers!

Im purchased electrolux fully automatic washing machine from flipkart last year in 16 April 2016. Now I facing a problem with machine...inner drum collision with outer drum.due to this outer drum which is plastic made got cuts from one place and now its damaging cloth my many cloths cuts from various places.on 30th march 2017 (Ref No. - [protected]) when I complain to customer care they register my complain and told me that their tech. person will visit within 48-72 hr. after that not any call or visit done till Monday 3rd Mar 2017. Om Monday when i Call to customer care they told me that my visit is cancel because they dont have that model no part current available...surprisingly without any visit they decide to change parts...after they told me that your complain was forwarded on priority basis and will be visited in 24 hrs...again on one visit next day...when next day i call i evening they told me that your complain is rejected because my machine is not electrolux brand...again surprisingly without any visit ...after some argument they give me no of Mr. Harshit which is his technical head...which not picking my phone. what a pathetic after sales service...
thats why people trust on branded item...not so called this types chip brands.

Hi,

My name is parvathi. We are using electrolux ac from may 2016, at January we recently shift to another home at Hyderabad. From there our problem begins. We contact customer care and they send some technician from cooling care systems. They dint fix well so from there we are facing problems like empty gas, fixing problem and water leakage inside room.

Again we called customer care and they send some other persons, and they come and see the issue and bill, they are saying they dint resolve, because we fixed with cooling care systems. So we called again customer care and they give some managers numbers, they dint even lift our calls.

Again we called customer care and they give cooling care systems contact number, and now they are saying they are not doing working in our area, their contract was done, so what should i do?

We are continuously following the customer care and service team for my AC issue but unfortunately till now we are unable to get any person to solve this issue. Its almost 2 months, from last 15 days i am continuously calling service persons and they dint bother.
Please look my issue and do as per as soon.


Regards,
parvathi.
[protected]

Dear Sir,
I lodged a complaint regarding Electrolux Split AC previously installed in my old house vide aforesaid complaint number on 28.03.2017 about non-functioning of the AC. The technician visited for the same on 29.03.2017 and informed that there is a leakage of gas in the AC and asked me to provide him the SCode. I did not give him the SCode as per the instructions, the SCode was to be provided only if the satisfactory job was done. At the same time, I spoke with the person available at [protected] and apprised him the position and also informed that the unit is also to be relocated to another flat in the same building. Then, he advised that first, the AC would be shifted and afterwards the gas would be filled in. I requested him to do so at the earliest and accordingly the technician came on 01.04.2017 and relocated the AC unit. I also paid him a sum of Rs. 1725 (i.e. Rs. 1500 + 15% Service charge). However, no receipt was issued to me for the same. But, the gas was still not filled by him about which I again made a call on the aforesaid number. the person available on this number informed that the needful will be done on 02.04.2017 positively. However, no person came for attending the complaint on that day. Again, I spoke to the person on the given number who in turn, informed that due to non availability of staff, being Sunday, my complaint would definitely be attended to on Monday, 03.04.2017. I also informed him that a message has been received by me that my reference number is closed for which he asked me not to worry about this. Today, when I again contacted him for filling the gas in the unit, he informed that the needful would be done in a week's time. I am very much unsatisfied with the way the matter is being dealt with which is a very sorry state of affairs at the end of the company like yours.

I have purchased one New Split A.C. ES18F3C (3 STAR) I.5T SPL - SET from M/s. Vijay Sales, Indirapuram, U.P. on 26.03.17. A.C. is delivered to me on 31.03.2017. Authorised engineer from M/s. Electrolux comes to my house on 02.04.2017 for installation.

During the installation the person Mr. Bilal is very adament and not act according to my choice. I lives on 2nd floor and when I told him fit the a.c. outer unit on my roof and make a hole on shaft wall and pass the copper wire through the hole he refused to do it and said it is not possible and when I draw his attention to my adjoining roof where the Panasonic split a.c. of my neighbour is installed by the same method he did not bother and refused to make a hole on the wall of the shaft. Moreover, when I told him to fit the a.c. outer unit to close to my dis antenna he further refused it and fit the a.c. outer unit at a very long distance due to which 1.5 meter of copper wire was needed to install the a.c. for which he charged me Rs.1125 @ of Rs.750 per meter.

Further, he refused to fix the stablizer of the a.c. in the shaft and tole me it is not possible. Here, again I draw his attention to the first floor of my house where the stablizer of Hitachi Split A.C. is fixed but he did not bother.

Moreover, he holed in the wall of the my room for power cable at a distance of a.c. internal unit for which I told him to hole it behind the a.c. internal unit. Now, the power cable is visible in my room which is looking very ugly.

During the installation he offered me to have his services without bill for saving of tax money. He told me that if I will not take bill he can give the stand of a.c. outer unit @ Rs.600 and if I insist on bill the same will be cost @ Rs.750. He offered the same thing on the installation charges too. He told me that if I will not take the bill the installation charges will be Rs.1500 instead of Rs.1720 with bill.

I request you to send some engineer to inspect the installation of my a.c. and refund the extra charges charged by the your installation engineer Mr. Billal for extra copper wire and other things to me at the earliest. I will file the case in consumer court it I will not receive justified treatment in one month.

Thanks
Surender Sharma
Manager (Fin.)
Airports Authority of India
Rajiv Gandhi Bhawan, New Delhi-110003
Residence: Plot No: 220, Second Floor, Saraswati Gali, Secotr-5, Vaishali, Ghaziabad-201010 (U.P.)

Water leakage problem.. Since last 10 days we have been suffering a water leakage problem due toi which we are unable tom use it.. Kindly resolve this problem earliest... I have purchased this refrigrator on 16/4/2012 from jai mata electrovision rani bazaar bikaner.. Now i have shifted at jaipur. My current address is 36 p. L vatika behind govt. School charan nadi 2nd murlipura jaiupur mobile no. [protected].. It is in warranty period

I had compalind about 10times from 28 march and no1 is listening to it my name is vinod and registration mobile no is [protected] and d cc gvn me d area manager named irfan he said we dnt hav time and i cam complain it to anybdy i want i m from ahmedabad pls help here is message i got ahm[protected] will be serviced by irfan[protected], svc point [protected] provide scode s10165 only if satisfactory job done, appt dt-28/03/17, 9:00pm

I have purcharsed electrolux split ac last year in april 2016 from the dealer called sabharwal Electronics NIT no.1 shop and it is a faulty product it has the water leakage problem and now it has stopped cooling in its first year it is only 11 months old now

it is a very disappointing product just want to throw it away really a bad AC not worked for an year at least

Can you Really provide an Assistance then please replace this defective thing ASAP

I am a resident of North Delhi. This company (Electrolux) is very worst in providing service. I had purchased a split AC last year and since then despite multiple calls they are not responding for service except for once. The service engineers are inexperienced and rude. They would promise you to come on this or that day but never show up.

Worst, Worst, Worst.

This company only give you mental harassment and nothing else.

Dear sir
We are continuously following the electrolux customer care team & Service team for A/C repair but unfortunately till date we are unable to get any person to do this activity.

Also we would like to inform you that the service team peoples are talking in such a manner that we did a big mistake to brought this A/C.

Now looking this worst post sale service i would not recommend any products of electrolux. Thank you.
Regards
Sandeep

Refirigirator that we have brought from indian electronics that the refrigirator is not working that freedge is not cooling coorrectly that we are request you that please that please come and repair our refrigirator area indra nagar tq humnabad dist bidar state karnataka near karbasappa math humnabad
moblie number [protected] rejistered name prabhu laxman rao walkhindikar

Complaint number : CHE[protected]

I bought this AC 2 yrs before and service is very poor and sending such a inexperienced person for the sake of getting service charges. This is 2nd time gas to be refilled and leak to be checked . Really irritating of product's performance as well as service . There is no direct service centre and no response even if we call.
I was given phone number of service person Mr.Manikandan ( [protected]), but he has not responded my call even. Please help me to solve this issue.

Dear Sir

This Side Renu From Noida.I Have Purchased a Top load 6.2kg washing Machine of Electrolux before 4 year.that was always in warranty since i purchased it as every year i pay for warranty increase .

now this year on 1st Jan 2017 i Renewed my warranty For last year .but due to any technical issues came into my washing machine its not working i made complain on 23rd feb 2017 after that a Engineer visited and took the Faulty part of machine for repair from that day he Did not come to replace the new part.he took the warranty slip's xerox also.

from that day i am continuously calling ur customer care .they say that mam engineer will visit today or in 72 hours but no body is visiting .your customer care saying that my receipt is not showing on their warranty list. so ...is this the customer Duty or Fault that you have not done proper entry of slip in your data base.i can only show you receipt which i got after payment.you engineer also took that xerox.

Is This the way your company is providing services to customer .Should I File the complain with consumer court then ur company will do work.

Please Resolve this issue asap as am suffering from last 23rd feb due to your bad services.if you cant provide the good services so why you Renew warranty..please provide my money back or provide me services.

my email id is [protected]@gmail.com

I am using electrolux refrigerator from past 4 months and between that it already stop cooling twice. Initially the man was charging 1000 rupees to check it without doing anything and another 500 for next day visit. Inspite my refrigerator is in warranty period.Refrigerator is basic fmcd product.i am very disappointment thats it is not cooling again. Please its my humble request to take care of my complaint

Dear Sir,
here am requesting you to kindly do some help me, i have login complain on date 20 dec 2016 complain no is-[protected], no one came to my house and they have blocked call twice by saying house lock. before the complain was log on 20/11/2016 complain no is-[protected],
than how can i believe that your service is best. either you may not promise to do the services or closed the all these thing.am i going to make a complain in Consumer Forums . they will better handle this type of issue.

Hello,

I am facing difficulty with your Service Center in Pune. I have logged a complaint on 9 Jan - PUN[protected]. One engineer visited on 10th Jan and he said some part replacement is required which will take another 2 day. Since then I am continuously following up with Service Center, but do not get positive response. It's 15 days now and still they say that part has not reached Pune. I also spoke to area manager Bharat at [protected] many times regarding the same. Reaching him is really difficult, his phone keep ringing but he doesn't seem to be attentive. The only response which I get from him is "I and not in office, I will inform you once I reach office". He is also not giving me next escalation point, so really difficult for me to get a move here.

Could you please help me in this case, and let me know whom from Electrolux can I reach to get my voice heard.

Thanks
Manish Dubey
Ph. [protected]
Ticket - PUN[protected]

I bought the refrigerator in 2010 .The compressor stopped working on 2016.We called the service person and replaced it with new compressor. Again the compressor stopped working in 2017 Jan. We have the complaint to the service center. They are telling that it is not a valid receipt and telling that the service center has changed from the previous center. At the time of previous service they charged 4500 red and said it has one year warranty.The previous service was done in the month of June 2016 and it is only seven months. As it is your problem you changed the service center and not ours how can you say that it is not valid