Dear Sir/Madam,
With reference to EZ7MT2; I, Rajesh Kumar, alongwith my parents Dr. Ram Chand and Mrs. Harbhajan Kumari had boarded the return flight EK00400 from Birmingham to Delhi via Dubai on October 14, 2008 at 2:15 p.m. Our three handbags were safely with us.
But, while on boarding at Dubai Airport for the flight number EK0510 at around 4.00 a.m.; one Emirates official who told his name as Mohammed, aged around 26 years, height around 5 Feet 9 inches and good-looking asked us to give us our three hand baggages. We requested him that let us carry the Baggages ourselves since we had carried these from Birmingham to Dubai and secondly, the luggages were not locked. But, he did not listen to us. The details of badges of three hand baggages given by Mohammed are as follows:EK 405575/81; EK 405564/81 and EK405565/81.On our arrival at our house;we found that from the two hand baggages handed over to Mohammed; clothes worth Rs. 25, 000 were missing.
Therefore, we request you to look into the matter at the earliest and compensate us adequately so that goodwill in your airlines is restored.
With Regards,
Yours Truly,
Rajesh Kumar,
Lecturer-Centre for Women's Studies and Development,
Panjab University,
Chandigarh.
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BLREK17313
10Oct09
Dear Mr Srinivas,
Thank you for your letter of 14Oct09 informing us about the missing items from your baggage. On behalf of Emirates, please accept our sincere apologies for any inconvenience this incident may have caused you.I wish to advise you that at the time of check in, your baggage weighed 18kgs and as per our records, your baggage which we received at our end weighed 20kgs.As there is no loss of weight I am unable to entertain your claim.
Some of the loss may be covered by your household or travel insurance policy. Therefore, may I suggest you contact your Insurers who may be able to assist you with your claim.Once again, thank you for writing to us and for allowing me to explain.
Yours sincerely,
ShilpaChandan,
Emirates.