[Resolved]  Emirates Airlines — DAMAGED TV

Address:

Mumbai Suburban, Maharashtra

Dear Sir,

I am Ravi Sharma (NRI) residing at flat-3, plot-134, shere Punjab society, Andheri East -Mumbai 93, I travelled on13th January 2013 from Dubai to Mumbai by Emirates flight EK-0500. I reported damage to my Samsung TV - 32" - SERIES -6- 6200 screen valued at 2399 AED on arrival. i saw a big hole on the shrink wrap which was through the TV box. On receipt of the baggage from the belt I took it to the Emirates ground staff. In front of Mr. Vaibhav Wadke & Ms. Tripti (GROUND STAFF PRESENT AT THE TIME) I cut it open & found the screen was smashed.There was no complain book & I was asked by Air India official & Mr. Jamshed Khan (whose ID is attached for your reference)To submit a handwritten complain to Emirates. For which I received a call from Emirates – Mumbai who gave me the complaint reference number .After reaching home when I opened my coffee table I found the same type of damage to its surface. however after 2 attempts my complain has been rejected by Mr. Eddie Jaggi Emirates Airport services Manager- Mumbai. I would request your help in this regard to take up this matter with the Emirates Airlines. My contact details are as per below.
Note - this damage is by external force.
Ravi Sharma
[protected]